Project Manager, Strategy, System & Quality Improvement, Temporary Full-Time (1.0) (until March

Compensation Pay Range:

$52.93-$62.27

Job Description

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranks in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024,2025and 2026and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Project Manager position plays a pivotal role in the delivery of the Access Modernization and Patient Scheduling (AMP) Project, a strategic initiative focused on creating a more digitally enabled scheduling experience for patients and families booking services at CHEO. This is a two (2) year contract role that will report in a matrixed structure to the Manager, Corporate Project Management and Performance and the Project Lead for the AMP Project. The successful candidate will bring strong project management, business analysis, and leadership skills to drive implementation of this complex, cross-functional modernization initiative.

The ideal candidate will have demonstrated experience leading complex projects, excellent communication skills (both verbal and written), strong presentation and stakeholder engagement abilities, and proven success delivering cross-functional initiatives involving digital workflows, technology, and operational change. Experience working in multidisciplinary healthcare settings and supporting transformation initiatives that improve access, patient flow, or scheduling processes is considered an asset.

MAIN RESPONSIBILITIES

• Lead the planning, execution, monitoring, and implementation of a major cross-corporate transformation initiative, ensuring alignment of scope, timelines, resources, dependencies, and deliverables to achieve intended outcomes.
• Establish and maintain effective governance structures, prepare materials for project and executive forums, and present issues, options, recommendations, and decisions clearly to support timely and informed leadership action.
• Identify, assess, and proactively manage project risks, issues, interdependencies, and changes in scope, ensuring impacts are understood, mitigation strategies are implemented, and escalation occurs as needed.
• Bring together leaders, teams, and subject matter experts from across the organization to align priorities, clarify roles, coordinate workstreams, and support integrated delivery across multiple departments and operational areas.
• Build strong, credible relationships with clinical, operational, digital, and administrative partners to foster trust, manage expectations, and maintain momentum throughout the project lifecycle.
• Support organizational readiness by coordinating change impacts, implementation planning, communication activities, and stakeholder adoption strategies to enable successful transition to new processes, workflows, or systems.
• Build and maintain effective working relationships with external providers, consultants, and implementation partners to support coordinated delivery, address issues proactively, and ensure alignment with project goals, timelines, and expectations.
• Prepare project plans, charters, briefing notes, status reports, presentations, meeting materials, and other documentation required to support project execution, communication, and accountability.
• Track project progress, milestones, and outcomes using appropriate tools and indicators, identify barriers or opportunities for improvement, and recommend adjustments to keep delivery on track and maximize value.
• Support project planning and delivery in a manner that reflects patient and family perspectives, including ongoing engagement with the Family Advisory Council (FAC), to help ensure project decisions and implementation approaches are informed by patient and family experience.
• Perform other related duties as assigned by supervisor.

QUALIFICATIONS

• University degree in a health and/or business-related program (Essential)
• Minimum five (5) years of experience leading projects (Essential)
• Experience in a health care setting (Preferred)
• Project Management Professional (PMP) Certification by a recognized organization (Preferred)
• Demonstrated success in leading large cross-functional change projects (Essential)
• Ability to deliver clear and impactful project updates and presentations (Essential)
• Confident and comfortable organizing and leading consultations, workshops, and events to support project success and foster collaboration (Essential)
• Self-Directed problem solver - highly motivated and independent (Essential)
• Ability to own complex problems, work with minimal supervision, and thrive in dynamic environments (Essential)
• Excellent teamwork and relationship-building skills enabling collaboration with various roles across the organization and with external partners (Essential)
• Exceptional organizational skills to ensure all project components are well-coordinated and deadlines are consistently met
• Ability to adjust project plans and strategies in response to changes or unforeseen challenges (Essential)
• Data management, including advance use of Office 365 and SharePoint (Essential)
• Familiarity with EPIC scheduling platform (Preferred)
• Working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety (Essential)
• Criminal Record Check (Essential)
• Bilingualism (French/English) (Preferred)
• * Experience and formal training combined with demonstrated performance and ability may substitute for academic requirements

Timelinemaybeextendedorshortenedbasedonoperationalneeds.

### *Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.Should you require accommodation during any phase in the recruitment process, please contact Human Resources at[TalentAcquisition@cheo.on.ca](mailto:TalentAcquisition@cheo.on.ca). All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.*

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*CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.*

*Should you require accommodation during any phase in the recruitment process, please contact Human Resources at* TalentAcquisition@cheo.on.ca. *All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.*

*We thank all those who apply, however, only those to be interviewed will be contacted.*

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