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Adecco
Estimator - Collision CentreAdecco • Ottawa, ON, Canada
Estimator - Collision Centre

Estimator - Collision Centre

Adecco • Ottawa, ON, Canada
8 days ago
Job type
  • Full-time
  • Permanent
Job description


Are you an experienced Body Shop Estimator with a passion for customer service and a strong understanding of collision repair and insurance processes? Adecco is currently recruiting for a permanent Automotive Collision Estimator role in Ottawa, Ontario. This is an exciting opportunity to join a reputable organization where your expertise in vehicle damage assessment, repair planning, and customer communication will directly contribute to an exceptional client experience.

If you're detail-oriented, organized, and thrive in a fast-paced collision repair environment, we want to hear from you!


  • Pay Rate: $28.40/hour + Monthly Bonus + Signing Bonus
  • Location: Ottawa, ON
  • Shift: Monday to Friday, 8:00 AM – 5:00 PM
  • Job type: Permanent | Full-time
  • Vacancy Status: This posting is for an existing vacancy.


Responsibilities:

As a Body Shop Estimator, you will serve as the primary point of contact for customers throughout the repair process, ensuring accurate estimates and a seamless experience from appraisal to vehicle delivery.


Customer Service & Vehicle Appraisals

  • Welcome customers in a professional, friendly, and positive manner
  • Perform detailed vehicle damage inspections and appraisals
  • Prepare accurate and comprehensive collision repair estimates
  • Clearly explain repair procedures, timelines, and available options to customers
  • Deliver exceptional customer service throughout all stages of the repair process

Estimating & Repair Coordination

  • Create repair estimates for customers, insurance providers, and internal departments
  • Ensure all repair operations, touch-ups, refinishing, polishing, and customer requests are included in estimates
  • Accurately document repair details, conversations, and customer instructions within estimating systems
  • Process supplemental estimates ("additionals") promptly to prevent delays
  • Coordinate repair workflows with technicians and internal departments

Parts & Scheduling Management

  • Order required parts and maintain accurate ordering documentation
  • Schedule repairs once all necessary parts have arrived
  • Monitor repair progress and proactively communicate updates or delays
  • Coordinate vehicle delivery timelines with internal teams

Insurance & Relationship Management

  • Maintain strong working relationships with insurance companies and partners
  • Communicate repair updates and estimate changes as required
  • Follow up on pending or unsold estimates to maximize conversion opportunities
  • Ensure compliance with company policies, procedures, and industry regulations


Qualifications and Skills:

  • Previous experience as a Body Shop Estimator, Collision Estimator, or Automotive Damage Appraiser
  • Strong working knowledge of Mitchell and Audatex estimating systems
  • Excellent computer and estimating software skills
  • Strong understanding of collision repair processes and insurance procedures
  • Exceptional customer service and relationship-building abilities
  • Strong sales aptitude and customer-focused mindset
  • Excellent verbal and written communication skills
  • Strong mathematical, analytical, and problem-solving abilities
  • Ability to accurately assess vehicle damage and repair requirements
  • High attention to detail and organizational skills
  • Ability to thrive in a fast-paced environment
  • Valid driver's license with a clean driving record
  • Must be legally eligible to work, and reside in Canada


Here's why you should apply:

  • Competitive pay of $28.40/hour
  • Monthly performance bonus
  • Signing bonus
  • Permanent, full-time opportunity
  • Stable Monday-to-Friday schedule
  • Collaborative and supportive work environment
  • Opportunity to build strong relationships with customers and insurance partners
  • Career growth within a well-established automotive repair operation


Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

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Estimator - Collision Centre • Ottawa, ON, Canada

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