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Dew Software
Information Technology System AdministratorDew Software • Ottawa, ON, Canada
Information Technology System Administrator

Information Technology System Administrator

Dew Software • Ottawa, ON, Canada
9 days ago
Job type
  • Full-time
Job description

Job Description:

(Bilingual – English & French required)

We are looking for a motivated and detail-oriented IT System Administrator with 1–2 years of hands-on experience in managing IT infrastructure, supporting end users, and maintaining system availability. The ideal candidate should have a solid understanding of Windows and/or Linux operating systems, networking fundamentals, user administration, and troubleshooting hardware and software issues.

Key Responsibilities

  • Install, configure, and maintain Windows and/or Linux servers and workstations.
  • Monitor system performance, availability, and security.
  • Manage user accounts, permissions, and accesscontrol using Active Directory or similar directory services.
  • Provide technical support for desktops, laptops, printers, and other IT equipment.
  • Troubleshoot hardware, software, networking, and system-related issues.
  • Perform regular system updates, patch management, and antivirus maintenance.
  • Monitor backups and assist with disaster recovery procedures.
  • Configure and maintain basic network infrastructure, including switches, routers, VPNs, and Wi-Fi.
  • Assist in managing cloud services such as Microsoft 365, Azure, or AWS.
  • Maintain IT asset inventory and systemdocumentation.
  • Coordinate with vendors for hardware procurement, warranty claims, and technicalsupport.
  • Ensure compliance with IT security policies and best practices.
  • Support IT projects, system upgrades, andinfrastructure improvements.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1–2 years of experience in system administration or IT infrastructure support.
  • Experience with Windows Server and/or Linux administration.
  • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
  • Familiarity with Active Directory, Group Policy, and Microsoft 365 administration.
  • Understanding of virtualization technologies such as VMware or Hyper-V.
  • Knowledge of backup solutions and endpointsecurity tools.
  • Experience with ticketing systems and IT service management processes.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Good verbal and written communication skills

Note:The job duties outlined above cover the key responsibilities for this role; however,

they are not limited to the items listed.

Additional responsibilities may be assigned based on business requirements and operational needs.




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Information Technology System Administrator • Ottawa, ON, Canada

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