Talent.com
Confidential
Vice President of Customer Success & SupportConfidential • Ottawa, Ontario, CA
Vice President of Customer Success & Support

Vice President of Customer Success & Support

Confidential • Ottawa, Ontario, CA
11 days ago
Job type
  • Full-time
Job description
Vice President of Customer Success & Support About the Company Innovative legal tech company Industry Internet Type Privately Held, VC-backed Founded 2017 Employees 201-500 Funding $26-$50 million Categories - Harley Davidson - Makes and Models - About the Role The Company is seeking a VP of Customer Success and Support to join their team. This role is pivotal in ensuring that all customers, from solo practitioners to enterprise legal teams, derive exceptional value from the company's services. The successful candidate will be responsible for defining and owning the global strategy for customer success and support, including team structure, processes, and key outcomes such as customer satisfaction, retention, and product adoption. They will also be tasked with building and leading a high-performing global team, designing scalable onboarding and adoption playbooks, and partnering with various internal teams to influence the product roadmap and enhance the overall customer experience. Applicants for the VP of Customer Success and Support role at the company should have a minimum of 10 years' experience in customer success and/or support, with a strong background in B2B SaaS. The ideal candidate will have a proven track record of building and scaling global customer success and support organizations, as well as a deep understanding of customer success metrics and tools. Experience in legal tech or a related industry is a plus. The role requires a leader with strong executive presence, the ability to operate with high autonomy, and a data-driven approach to decision-making. The VP will also be expected to instill a customer-obsessed culture and represent the voice of the customer at the leadership level. Hiring Manager Title COO Functions - Account Management/Optimization
Create a job alert for this search

Vice President of Customer Success & Support • Ottawa, Ontario, CA

Similar jobs

Remote Director of Customer Success

CarriersEdgeOttawa, ON, CA
Remote
Full-time

A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance.The ideal candidate will have over 8 years of experien... Show more

 • Promoted

Executive Leader, Strategic Customer Success – Banking

ServiceNowOttawa, ON, CA
Full-time

A leading tech firm is looking for a Principal Customer Success Executive in Toronto, Ontario.This role involves overseeing post-sale customer relationships to enhance satisfaction and retention.Th... Show more

 • Promoted

Vice President, Client Relations & Business Development

KynetecOttawa, ON, CA
Full-time +1

Vice President, Client Relations & Business Development.Vice President, Client Relations & Business Development.Get AI-powered advice on this job and more exclusive features.Direct message the job ... Show more

 • Promoted

Dynamic Client Success Manager for Remote Customer Engagement

AO Globe LifeOttawa, ON, CA
Remote
Full-time

Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more

 • Promoted

Lead Mid Market Customer Success at Noibu

NoibuOttawa, ON, CA
Full-time

Be at the forefront of customer experience as the Manager of Mid Market Customer Success at Noibu.Oversee a team dedicated to elevating client satisfaction and achieving key business outcomes.Noibu... Show more

 • Promoted

Vice President, High-Net-Worth Advisory Services

Leadervestottawa, on, Canada
Full-time

Elevate your career in the Ottawa area as Vice President, specializing in tax and estate planning for high-net-worth clients.Collaborate with advisors to drive sophisticated wealth management solut... Show more

 • Promoted

VP of Marketplace Operations

ToptalOttawa, ON, CA
Full-time

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand.With over $200 million in annual revenue, Toptal is the world’s la... Show more

 • Promoted

Customer Success Coordinator (Fully Remote)

Rise VisionOttawa, ON, CA
Remote
Full-time

Customer Success Coordinator (Fully Remote).Customer Success Coordinator (Fully Remote).Since 1992, Rise Vision has been making digital signage easy for organizations worldwide.Trusted in over 100 ... Show more

 • Promoted

VP of Sales

Camino SearchOttawa, ON, CA
Full-time

Get AI-powered advice on this job and more exclusive features.This range is provided by Camino Search.Your actual pay will be based on your skills and experience — talk with your recruiter to learn... Show more

 • Promoted

Vice President

Keynote GroupOttawa, ON, CA
Full-time

Learn more about this exciting opportunity.As a member of the executive leadership team, you will play a central role in advancing The Ottawa Cancer Foundation’s philanthropic priorities and long-t... Show more

 • Promoted

VP of Engineering

HeyOrcaOttawa, ON, CA
Full-time

Remote (Eastern time - Newfoundland time), Canada.HeyOrca is a social media management tool built for teams and agencies.We help social media managers create, collaborate, and publish content that ... Show more

 • Promoted

Strategic Vice President of Sales in Fully Remote Role

Lux Sales ConsultingOttawa, ON, CA
Remote
Full-time

Transform your sales career as a Vice President of Sales in a fully remote setting.Collaborate with top-level advisors to diagnose needs and deliver effective solutions through consultative sales.I... Show more

 • Promoted

Customer Success Manager

Motion (Creative Analytics)Ottawa, ON, CA
Full-time

Motion is creating the command center for creative strategists:.AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them unc... Show more

 • Promoted

Remote Head of Customer Success & Strategy

Kinsta®Ottawa, ON, CA
Remote
Full-time

A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy.The role involves overseeing initiatives to improve customer satisfaction, ... Show more

 • Promoted

Vice President of Engineering - Experienced

Ottawa Construction Associationottawa, on, Canada
Full-time

Vice President of Engineering - Experienced.Primary duties of this position include designing, developing, and implementing engineering solutions to meet project objectives and client requirements.... Show more

 • Promoted

Technology Director

Qu Data Centresottawa, on, Canada
Full-time

Come play a key role in driving the future of business innovation in Canada.We are looking for team members with a passion for delivering industry‑leading value to customers and supporting business... Show more

 • Promoted

Customer Success with iboss TAM

ibossOttawa, ON, CA
Full-time

Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Show more

 • Promoted

Remote VP of Engineering: Scale SaaS & Lead Teams

HeyOrcaOttawa, ON, CA
Remote
Full-time

A growing technology firm seeks a VP of Engineering to lead and inspire the engineering team.You will guide technical direction while fostering a culture of learning and accountability.The ideal ca... Show more

 • Promoted

Customer Success Lead

Beyond Media Digital Inc.Ottawa, ON, CA
Temporary

Temporary Customer Success Lead (maternity leave coverage).Contract / Fixed-term (March 2026 – February 2027).Circuit Virtual Tours is a SaaS platform helping colleges and universities create immer... Show more

 • Promoted

Prosaris Vice President of Sales Role

PROSARISOttawa, ON, CA
Full-time

Join Prosaris as Vice President of Sales to lead the transformation of industrial revenue strategies and enterprise relationships.This influential role emphasizes both strategic leadership and hand... Show more