Content Strategist, AI & Storytelling

SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.

Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .

What were looking for

SurveyMonkey is running content like a newsroom constant output of sharp specific unmistakably-us writing: blog posts that take a real stance campaign copy that earns attention landing pages that convert social content that builds audiences and short-form assets that stretch across every channel we touch.

Were also a data company with more than 25 years of experience helping organizations make better decisions through feedback. That means our best content doesnt just make an argument and claims it makes an argument backed by real numbers. This role sits at the intersection of AI-assisted writing and data-informed storytelling. Youll work with data scientists and analysts to find the insight inside the dataset then turn it into something a human actually wants to read.

This is not a traditional content manager role. Its also not a prompt engineer role. Its both at once: a skilled human writer who has cracked the code on how to get great output from AI tools and who can move fast without sacrificing the voice the specificity or the point of view that makes SurveyMonkey content worth reading.

Youll sit inside the MarCo team and partner closely with brand comms social product marketing and our data science team.

What youll be working on

• Own content production across long-form (blog SEO reports thought leadership) and short-form (ads emails social landing page copy in-product messaging) formats

• Use AI writing tools fluently to draft iterate and scale while serving as the final editor and quality check before anything goes out

• Translate briefs strategy docs and campaign inputs into structured brand-consistent prompts and workflows that produce first drafts worth editing

• Partner with data scientists and analysts to find the story inside a dataset turning survey results product usage trends or research reports into clear compelling narratives that non-technical audiences actually want to engage with

• Take raw numbers and turn them into headlines frameworks and angles not just captions for charts

• Maintain and evolve a library of prompt frameworks brand guidelines and content reference material that any AI tool can be pointed at

• Develop and manage a content calendar in collaboration with campaign and channel leads

• Adapt tone and format by channel and audience without losing our voice: the same witty human reliable curiosity should read naturally in a LinkedIn post a product email and a 2000-word report

• Work with brand and creative teams to help ensure AI-assisted output doesnt flatten our personality

• Spot and fix the tell-tale signs of generic AI content before we add to the slop

Wed love to hear from people with

• 5 years of content writing experience with a portfolio that shows range across long-form and short-form formats

• Demonstrable fluency with AI writing tools (we use Claude and Gemini) not as a novelty but as a core part of your writing process

• A genuine editorial instinct: you know when copy is too vague too hedged or too obviously machine-generated and you fix it without being told

• Proven ability to work with data you can sit with a spreadsheet a research report or a data scientists findings and extract a point of view worth publishing

• Comfort with data visualization concepts and the ability to write copy that contextualizes and amplifies charts rather than just labeling them

• Experience writing for a SaaS or technology brand ideally in a marketing context

• Comfort with SEO fundamentals and writing for organic discovery

• The ability to internalize a brand voice deeply enough to replicate it across contexts and tools and to teach that voice to an AI

• Strong project management instincts: you can juggle multiple active briefs flag blockers early and hit deadlines without a lot of hand-holding

• A bias toward specificity. Generic thought leadership is not our thing. A strong brave helpful point of view is.

The base pay provided for this position ranges from CAD $88400/ year - $104000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location job-related knowledge education or training skills and experience.

Bonuses may also be offered as part of the total compensation package in addition to a competitive benefits package including medical dental vision life and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

Why SurveyMonkey Were glad you asked

At SurveyMonkey curiosity powers everything we do. Were a global company where people from all backgrounds can make an impact build meaningful connections and grow their careers. Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

Weve been trusted by organizations for over 25 years and were just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company valueslike championing inclusion and making it happenby embedding them into how we hire collaborate and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Your data

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process such as sourcing candidates reviewing applications analyzing resumes or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

Employment Type : Full-Time
Department / Functional Area: Marketing
Experience: years
Vacancy: 1