Sr Field Service Supervisor

Description

As a Sr Field Service Supervisor here at Honeywell you will lead and coordinate our Field Service team to ensure timely and effective service delivery to our customers. You will play a key role in managing daily operations supporting technicians and driving customer satisfaction through excellent service management.

You will report directly to our Sr Field Service Manager and youll work out of our Ottawa Ontario location.

In this role you will impact the efficiency and quality of our field service operations directly influencing customer satisfaction and operational excellence.

Responsibilities

Key Responsibilities

• Supervise and support field service technicians up to 20 direct reports to achieve operational and customer service objectives.
• Plan and assign work to optimize resource utilization and meet service and project commitments.
• Monitor service KPIs productivity backlog and SLA performance.
• Provide technical guidance and support for complex customer issues.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Collaborate with cross-functional teams to drive continuous improvement initiatives and maintain strong stakeholder relationships.
• Build strong customer relationships and support issue resolution.
• Coach develop and evaluate technician performance.
• Ensure compliance with safety quality and regulatory requirements.
• Achieve financial and operationalobjectivesby targeting a zero-contract cancellation level high margins growth of the contract base and drivingadditionalbillable work
• Support operations and logistics of Honeywells Ottawa office.

Qualifications

YOU MUST HAVE

• Post-Secondary education in engineering business or a related field.
• 5 years of experience in Mechanical Building Automation HVAC Security or Fire industry.
• 2 years of experience leading field service maintenance or technical service teams including knowledge of service operations scheduling and workforce management.
• Able to obtain Secret Level Clearance with the Government of Canada
• Must be able to travel up to 25% of the time in the National Capital Region.
• Valid G Drivers license required

WE VALUE

• Bachelors degree valued in Engineering (Building Electrical Mechanical Industrial etc.)
• Proficiency with field service management and business systems.
• Experience with managing profit centres and driving revenue.
• Demonstrated ability to operate independently and collaboratively in a team
• Knowledge of continuous improvement and operational excellence methodologies.

The annual base salary range for this position is $115000 to $130000 in Ottawa Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer including but not limited to the scope and responsibilities of the position the candidates work experience education and training key skills as well as market and business considerations.

This position is for a current vacancy.

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global pure-play automation company with a legacy of innovating to help solve the worlds most mission-critical challenges enhancing the quality of life for people and communities around the world. We serve the building industrial and process sectors with a broad portfolio of services solutions and products underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50000 employees with decades of data from our global installed base we are uniquely positioned to lead the industrial sectors transition from automation to autonomy. Learn more

THE BUSINESS UNIT

Honeywell Building Solutions (HBS) is a leading global provider of products software solutions and technologies that enable building owners and occupants to ensure their facilities are safe energy efficient sustainable and productive. HBS products and services include advanced software applications for building control and optimization; sensors switches control systems and instruments for energy management; access control; video surveillance; fire products; and installation maintenance and upgrades of systems. Revenues in 2022 for HBS were $6B and there are approximately 18000 employees globally. To learn more please visit is available upon request for applicants with disabilities under the Ontario Human Rights Code

Honeywell is an equalopportunityemployer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status care or sexual orientation gender identity or expression disability nationality sex religion or veteran status. Learn more about inclusion and diversity:click here.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 115000 - 130000