GTS Ops Support Rep

This is an interview position


Provides technical customs regulations expertise to internal and external customers pertaining to Canadian and international customs regulations and legislation. Acts as a qualified representative for FedEx management in customs consulting to customers and global sales. Provides customer satisfaction through efficient problem resolution. Plans and implements GTS projects as assigned and works as a management assist person. Interacts with local government agencies in order to protest/follow through to resolve any Administrative Monetary Penalty System (AMPS) penalties.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

Post Secondary:

• Bachelor's degree/educational equivalent
• CCS Designation
• EXCEL - If not Excel certified must successfully complete the professional development stream within one year from start date.

Related Experience Requirements

Minimum number of years required for entry to this job

• GTS - 3.5 years
• Current customs experience required including commodity classification, valuation laws and other governmental agency requirements

Amount of time required to learn or adjust to the job

• 1 year

Other specific mandatory experience requirements

• Incumbents must maintain their CCS designation when in this position. Must achieve annual recurrency points.

Technical Skill Requirements

Solid knowledge of the following:

• Thorough knowledge of GTS clearance systems.
• Knowledge of FedEx Express operations, systems and procedures

Computer literacy and proficiency:

• Microsoft Word - Basic
• Microsoft Excel - Basic
• Excel Powerpoint – Basic
• Outlook - Basic

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

Post Secondary:

• Bachelor's degree/educational equivalent
• CCS Designation
• EXCEL - If not Excel certified must successfully complete the professional development stream within one year from start date.

Related Experience Requirements

Minimum number of years required for entry to this job

• GTS - 3.5 years
• Current customs experience required including commodity classification, valuation laws and other governmental agency requirements

Amount of time required to learn or adjust to the job

• 1 year

Other specific mandatory experience requirements

• Incumbents must maintain their CCS designation when in this position. Must achieve annual recurrency points.

Technical Skill Requirements

Solid knowledge of the following:

• Thorough knowledge of GTS clearance systems.
• Knowledge of FedEx Express operations, systems and procedures

Computer literacy and proficiency:

• Microsoft Word - Basic
• Microsoft Excel - Basic
• Excel Powerpoint – Basic
• Outlook - Basic

Preferred Qualifications: To supporting YOW brokerage team, CCS designation is a must, at least 2 years experience as Sr Broker is preferred, this is in-office position. Post July 23 2026 unpost July 30 2026 at 3 pm

Pay Transparency:

Pay:

Additional Details: To supporting YOW brokerage team, CCS designation is a must, at least 2 years' experience as Sr Broker is preferred, this is in-office position.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.