Product Manager III, Merchant Operations

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Are you actively looking for a new opportunity Or just checking the market Well you might just be in the right place!

Were looking for a Product Manager III to join our Merchant Operations team with a clear mission: automate as much operational friction as possible to deliver the fastest best experience for merchants across the globe. Every manual step a merchant has to take is a problem waiting to be solved and youll be the one solving it.

You will own the teams product direction and strategy identifying where automation intelligence and great design can remove toil from merchant workflows and replace it with speed and clarity. This dynamic position requires frequent collaboration with customers internal teams and cross-functional stakeholders to shape priorities and build the roadmap. Youll need to be productive and adaptable in the face of evolving business priorities and take responsibility and ownership in turning merchant pain points into seamless automated experiences.

If you get energized by eliminating friction and are ready to make a huge impact on an international scale then this is the position for you!

What youll be doing:

• Crafting feature and scope definitions that balance customer business and implementation perspectives

• Gathering insights from our existing merchant base internal stakeholders and market trends to help shape product direction for merchant operations workflows

• Creating easily understood product delivery plans and requirements in collaboration with technical and design team members

• Driving implementation and execution of the teams roadmap focused on merchant operational efficiency and scalability

• Contributing and evaluating new product concepts for consideration in future roadmap plans

• Collaborating with Go-to-Market teams to coordinate successful product launches

• Defining and reporting on product success metrics tied to merchant operational outcomes

• Building trusted relationships with stakeholders both internally and externally

• Becoming the Product SME for the merchant operations product offerings you own

• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that arent strictly within the scope of your role

What you need to bring:

Successful candidates must have a proven product management track record in SaaS products at scale.

• Bachelors degree

• 6 years of experience in product management ideally within ecommerce retail operations and/or SaaS products

• Demonstrated expertise in leading cross-functional teams driving product vision and executing product roadmaps in a fast-paced agile environment

• Excellent communication and leadership skills capable of articulating complex concepts to a diverse audience including senior leadership technical teams and non-technical stakeholders

• A deep passion for enhancing user experiences through technology with a customer-centric approach to solving problems and delivering value

• A collaborative mindset with the ability to forge strong relationships across the organization influence without authority and lead teams toward shared goals and successful outcomes

• Expertise in product management and Agile/Scrum product development life cycles as well as building and delivering high-quality software on time

• A solid understanding of setting measuring and improving product success metrics

• Familiarity working in parallel with multiple squads across different time-zones

• Ability to lead client discovery solutioning and alignment conversations

• Understanding of product strategy development and roadmapping tools

• Comfortable using AI tools as a force multiplier in your daily work writing research analysis prototyping and beyond

• A builders mindset: youd rather ship a rough prototype than write a requirements doc about one

What you need to bring:

• MBA

• Understanding of merchant operational workflows including inventory management order management reporting and back-office processes

• Experience with products that support multi-location retail operations

• Retail and eCommerce industry experience

• Familiarity with operational analytics and merchant lifecycle management

• Personal or side projects that demonstrate hands-on building with AI tools (LLMs agents automation)

• A GitHub account with something in it we love PMs who can get their hands dirty

• Experience shipping AI-powered features: smart suggestions workflow automation anomaly detection or similar

We know that people are more than whats on their CV. If youre unsure that you have the right profile for the role... hit the Apply button and lets have a chat!

Whats in it for you:

Come live the Lightspeed experience...

• Lots of autonomy flexible work culture and the option of fully remote work

• Genuine career opportunities in a company thats creating new jobs every day

• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback

• Work in a team big enough for growth but lean enough to make a real impact

• Development of very high traffic products used at the global scale

• Opportunities to learn and expand your skill set

• Become a valued part of the diverse and inclusive Lightspeed family

and enjoy a range of benefits thatll keep you happy healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)

• Flexible paid time off policy

• Extended Healthcare benefits

• Health and wellness benefit of $500 per year

• Paid leave and assistance for new parents

• Mental health online platform and counseling & coaching services

• Volunteer day

#LI-AL2

At Lightspeed we carefully consider a wide range of factors when determining compensation including your skill set qualifications experience and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $140-150k Base. Lightspeed also provides a variety of employee benefits including but not limited to medical dental wellness life and disability insurance RRSP plan and match paid parental leave top-up and paid time note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligenceenabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here

Obviously this has to be mutually beneficial: we want you to step into a role you love and we want to offer you a place youre proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce and we need people from all backgrounds and lived experiences to do that. We were founded in 2005 in Montreals gay village and our original members were all part of the LGBTQ community. The ethos of our business has been about inclusion from the very beginning and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy Lightspeeds one-stop commerce platform helps merchants innovate to simplify scale and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations multichannel sales expansion to new locations global payments financial solutions and connection to supplier networks.

Founded in Montréal Canada in 2005 Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America Europe and Asia Pacific the company serves retail hospitality and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1