Technical Inside Sales Specialist

Job Title:

Technical Inside Sales Specialist

Reports to:

Manager, Sales Operations

Based in:

Ottawa, ON

Term:

Full Time

About Nanometrics:

With 40 years of seismic technology and industry application experience, we are a global, award-winning company providing monitoring solutions and equipment for studying artificial and natural seismicity. From mission-critical seismic arrays, tsunami and early earthquake warning systems in over 90 countries across the globe to induce seismicity monitoring in the energy sector. We specialize in full-service, integrated solutions for studying artificial and natural seismicity, including turnkey seismic networks, industry-leading precision instrumentation, complete data processing, analysis services, and software applications.

At Nanometrics, we proudly cultivate a culture of innovation, collaboration, and excellence, driving a global impact with cutting-edge technology, all while upholding our core values: mission-driven focus, customer obsession, intentional innovation, and unwavering commitment to excellence.

About the role:

We are looking for a highly organized, technically minded Inside Sales Specialist to support our sales team. As part of the Sales Operations team, this role will serve as the critical bridge between our sales, solutions, and operations team. In this role, you will champion the operational success of our existing geophysical accounts globally ensuring smooth renewals and project delivery.

You will own our frontline sales support ticketing ecosystem (Jira), resolving standard technical inquiries directly while strategically routing complex requests to our wider operations and solutions teams. Additionally, you will become an expert on our pricing, hardware, and solution architecture frameworks, and contribute to high-impact Request for Proposals.

Responsibilities:

• Act as the primary owner of the sales support Jira service desk, triaging, tracking, and managing internal and external technical sales requests, such as solution building and modelling.

• Answer standard technical inquiries regarding our solutions, hardware configurations, and data delivery workflows.

• Identify and escalate complex technical, operational, or deployment issues to the wider Operations and Solutions engineering teams, acting as the client's internal advocate.

• Act as a trusted advisor to sales managers to support conversations with prospective buyers, understanding their unique technical pain points and accurately map our products to their specs.

• Partner closely with client-side geophysical teams to ensure seamless day-to-day operations and hardware deployments.

• Partner with Sales and Operations on larger enterprise accounts, handle the initial groundwork, and coordinate smooth hand-offs for on-site visits.

• Deeply master our product catalog, hardware specifications, and solution architectures to build internal documentation and standardize how we scope projects.

• Develop a deep understanding of our pricing models to help standardize and optimize pricing worksheets, reducing friction in the sales cycle and improving margins.

• Synthesize frontline feedback to recommend hardware or solution improvements to the Solutions Engineer or Product Management, acting as the voice of the customer.

• Complete initial email outreach to incoming technical leads.

• Support Sales Managers globally to manage the pipeline for renewals and hardware add-ons using our CRM (SAP Sales Cloud).

• Collaborate with account executives and technical leads to draft, format, and review technical responses for RFPs and RFIs.

• Generate accurate quotes, Statements of Work (SOWs), and equipment configurations for account renewals or expansions.

How do we define success in this role?

• Demonstrate Nanometrics core values through all aspects of your work: Mission Driven, Customer Obsessed, Intentional Innovation, and Commitment to Excellence.

• Self-starter who looks for and implements improvements to processes and systems

• Proven ability to problem solve in a cross-functional environment with a positive, enthusiastic attitude, leveraging exceptional interpersonal skills.

• Exceptional administrative and organizational skills with a strong attention to detail.

• Display a keen interest to continually learn about technical products and earth science market drivers.

Requirements:

• Bachelor’s degree or equivalent combination of education and industry experience (Geosciences, engineering or related technology background preferred).

• At least 3 years of previous inside sales experience, preferably in a related field such as the geosciences, engineering, scientific instrumentation, or related technologies.

• Previous experience supporting field Sales Managers.

• Experience working with a CRM platform and ticketing systems (Jira).

Why Nanometrics?

• Global Leader: Join a Canada's Best Managed Companies Platinum Club winner and a global leader in seismic solutions.

• Work that Matters: Be part of a company committed to sustainable growth while making a global impact with work that is essential now and in the future.

• Flexible Hybrid Work: Benefit from a flexible hybrid model (3 days in-office minimum: Tuesday, Wednesday, Thursday).

• Generous Time Off: Start with a minimum of 3 weeks vacation, plus paid sick days and a company-wide holiday shutdown.

• Day-One Benefits Coverage: Company-paid Health & Dental Benefits start from day one.

• Wellness Support: Utilize a Health Spending & Wellness Account, which can be used for a wide variety of services (e.g., gym memberships, personal trainers, recreational activity fees etc.)

• Financial Future: Benefit from an RRSP contribution matching program, a new TFSA option, and a company-wide corporate bonus program with a history of consistent payment.

• Collaborate with the Best: Work and learn alongside high-performing teams and some of the industry's top minds.

• Grow your career with us: We invest in your development through ongoing learning opportunities, including unlimited access to Udemy Business.

• Passionate & Fun Team: Enjoy a passionate team culture with regular social activities (e.g., Summer & Holiday Events).

Salary Information:

The expected salary range for this position is $65,000 to $80,000, plus a corporate discretionary bonus. The determination of an applicant’s base salary within this range is based on the individual’s skills, competencies, and experience for the position.

Please note: This job posting is for an existing vacancy with Nanometrics. As part of our commitment to a comprehensive and unbiased hiring process, we may employ artificial intelligence (AI) to help us analyze applications and identify qualified candidates. This use of AI is intended to support, not replace, human decision-making.