Talent.com
Tutor Me Education
Virtual Case Manager (Special Education)Tutor Me Education • Toronto, ON, CA
Virtual Case Manager (Special Education)

Virtual Case Manager (Special Education)

Tutor Me Education • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Tutor Me Education is looking for an outstanding communicator and relationship manager to serve as the primary point of contact for families, students, and instructors in our Special Education Tutoring program. This role is about case management, not instruction — you'll be the calm, organized, professional voice that keeps families informed, schedules running smoothly, and everyone feeling taken care of. Strong candidates from customer service, account management, hospitality, or virtual operations backgrounds are encouraged to apply as long as they have some educational experience.

What You'll Do

  • Serve as the primary relationship manager for a caseload of families — building trust, answering questions, and being their go-to contact
  • Conduct intake calls with new families and set expectations clearly and confidently
  • Build and manage class schedules across multiple students, teachers, and platforms
  • Communicate proactively with families about scheduling, progress, and any concerns — via phone, video, and written correspondence
  • Monitor student progress and flag concerns to the appropriate specialist
  • Coordinate with instructors to ensure sessions run smoothly
  • Navigate multiple software systems daily (scheduling platforms, spreadsheets, video conferencing, CRM/case management tools) without missing a beat
  • Represent Tutor Me Education professionally in every interaction — you are often the face of the company to our families
  • Support basic oversight of IEP/504 accommodation compliance (full training provided — deep SPED expertise not required)

What We're Looking For (in priority order)

  1. Outstanding communicator. You speak clearly, confidently, and warmly — on the phone, on video, and in writing. You can deliver hard news to a frustrated parent without sounding defensive, and you make people feel heard.
  2. Tech-comfortable and virtual-ready. You show up to virtual meetings with a working camera and headset, a quiet professional space, and you move between multiple platforms (spreadsheets, scheduling tools, video conferencing) without friction.
  3. A true professional who represents our brand well. You're organized, reliable, and composed under pressure. Families and school partners should always come away with a great impression of our company because of you.
  4. Special education experience strongly preferred. Direct experience with IEPs, 504 plans, or students with disabilities is a significant advantage and will be weighted favorably. Candidates with strong general education or tutoring experience — and exceptional performance on 1-3 above — will also be considered. All candidates should be ready to build fluency with IEP/504 basics, academic frameworks, and case management systems.

Requirements

  • Excellent verbal and written English communication skills — required, and heavily assessed in our interview process
  • Reliable high-speed internet, a working webcam, and a headset/microphone for virtual meetings
  • Comfortable learning and using multiple software platforms (Google Workspace/Microsoft Office required; scheduling and CRM tools trained on the job)
  • Prior experience in a remote/virtual role strongly preferred
  • Strong organizational skills and ability to manage multiple priorities independently
  • Customer service, account management, or client-facing experience preferred
  • Bachelor's degree preferred, not required
  • Some experience in an educational setting required (school, tutoring, or similar) — experience with special education, IEPs, or students with disabilities is strongly preferred
  • Bilingual English/Spanish a plus

Benefits

Fully Remote!

PTO

Etc.

Create a job alert for this search

Virtual Case Manager (Special Education) • Toronto, ON, CA

Similar jobs

Bilingual Case Manager (Remote)

Sentrex Health SolutionsMarkham, York Region, CA
Remote
Full-time +1

Bilingual Case Manager (Remote).Be among the first 25 applicants.Bilingual Case Manager (Remote).Get AI-powered advice on this job and more exclusive features.Monday to Friday, Standard Business Ho... Show more

 • Promoted

Case Manager

CanadaVisaToronto, ON, CA
Full-time

Cohen Immigration Law has practiced exclusively in Canadian immigration for nearly 50 years.We're the legal team behind CanadaVisa.Canada's most-visited immigration site, reaching millions of visit... Show more

 • Promoted

Disability Case Manager

Canada LifeToronto, ON, CA
Full-time +1

Disability Case Manager in Toronto, ON.In this fast‑paced, results‑driven environment, you will deliver client‑focused disability solutions.Perform proactive management of assigned disability claim... Show more

 • Promoted

Case Manager - $54,097.8 - $55,201.8 A Year

WoodGreenEast York, Canada
Full-time

Provides specialized support to tenants in supportive housing programs, focusing on mental health, addiction challenges, and homelessness.Offers case management, crisis intervention, and links clie... Show more

 • Promoted

eDiscovery Case Manager

Osler, Hoskin & Harcourt LLPToronto
Full-time

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms.Advising many of Canada’s corporate leaders, as well as U.Canada, our more than 1,000 firm members are based in offices in... Show more

 • Promoted

Disability Case Manager: Return-to-Work & Rehab

vTech Solution, Inc.Toronto, ON, CA
Full-time

A health services company in Toronto is looking for a Case Manager to assist clients in managing complex claims.Responsibilities include coordinating return-to-work strategies, collaborating with h... Show more

 • Promoted

Senior Disability Case Manager - Remote

TELUS HealthToronto, ON, CA
Remote
Full-time

A leading health and well-being provider in Toronto is seeking a Disability Case Manager to assist employees with health-related work absences.The role includes conducting case assessments, develop... Show more

 • Promoted

Educational Case Manager - $60,000 - $80,000 A Year - Remote

Tutor Me LA LLCToronto, Canada
Remote
Full-time

Manages educational cases, coordinates instructors, tracks student progress, and provides customer service in a remote environment. Show more

 • Promoted

Experienced Case Manager for Mental Health

LOFT Community ServicesToronto, ON, CA
Full-time

Provide impactful case management services to French-speaking individuals facing mental health challenges.Focus on enhancing client recovery and life skills development.In this essential role, you ... Show more

 • Promoted

Disability Case Manager

IVADOToronto, ON, CA
Permanent

Are you looking to be a part of a growing and dynamic team within a leading national life insurance company? Beneva Insurance is seeking a disability case manager to manage a mixture of short and l... Show more

 • Promoted

Youth Case Manager - Connections Coordinator

StepStones For YouthToronto, ON, CA
Full-time

We value and celebrate diversity:.We are committed to a selection process and work environment that is inclusive and barrier free.We encourage applications from all backgrounds and communities and ... Show more

 • Promoted

Trauma-Informed Family Case Manager – Home Visits

Ismaili CentresToronto, ON, CA
Full-time

A community organization in Toronto is seeking a Case Manager for the Family Mentorship program.The role involves providing direct case management and support to families facing complex issues, inc... Show more

 • Promoted

Remote Disability Case Manager Supporting Employee Well-Being and Return

TELUS HealthToronto, ON, CA
Remote
Full-time

Become a vital Disability Case Manager, helping employees navigate health-related work absences.Utilize your expertise in case management and communication to drive effective return-to-work strateg... Show more

 • Promoted

Disability Case Manager

BenevaToronto, ON, CA
Temporary

Are you looking to be a part of a growing and dynamic team within a leading national life insurance company?.Are you looking to be a part of a growing and dynamic team within a leading national lif... Show more

 • Promoted

Senior Manager, Case Assessment

Ombudsman for Banking Services and InvestmentsToronto, ON, CA
Full-time

Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and financial serv... Show more

 • Promoted

Remote Bilingual Case Manager - Patient Support

Sentrex Health SolutionsMarkham, York Region, CA
Remote
Full-time

An established industry player in health solutions is seeking a Bilingual Case Manager to join their remote team.This role involves managing patient enrollment, reimbursement processes, and providi... Show more

 • Promoted

Indigenous Case Manager

The Jean Tweed CentreToronto, ON, CA
Full-time

Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance use, mental health, and gambling concerns.Recognizing the diversity of women's ... Show more

 • Promoted

Case Manager

vTech Solution, Inc.Toronto, ON, CA
Full-time

Assisting clients in resolution of complex cases.Communication with health care providers.Case Manager, Toronto, ON Claims adjudication Case management of STD and LTD claims assisting clients in re... Show more

 • Promoted

Case Manager (2026-296-CC)

WoodGreen Community ServicesToronto, ON, CA
Full-time

Exclusively Onsite – 841 Queen St.Program Overview – Street to Home Housing Program, Supportive Housing – Community Care Unit.In alignment with WoodGreen’s mission to promote wellness, reduce pover... Show more

 • Promoted

Youth Case Manager & Connections Builder

StepStones For YouthToronto, ON, CA
Full-time

StepStones for Youth is seeking a Youth Case Manager to support youth involved with the child welfare system.This role emphasizes building supportive relationships and community engagement to impro... Show more