Talent.com
Magnet Forensics
Desktop Support Analyst OttawaMagnet Forensics • Ottawa, Ontario, Canada
Desktop Support Analyst Ottawa

Desktop Support Analyst Ottawa

Magnet Forensics • Ottawa, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description
Who We Are; What We Do; Where Were GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires analyzes and shares evidence from computers smartphones tablets and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies communities and countries.Serving thousands of customers globally our solutions are playing a crucial role in modernizing digital investigations helping investigators fight crime protect assets and guard national security.With employees based around the world Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics you can expect to make a difference in the world no matter what role you play. Youll be supported through learning and development not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal we would love to hear from you!
Role SummaryThe Desktop Support Analyst role is a hands-on internal customer focused role providing day to day support to Magnet Forensics employees. The Analysts primary accountability will be to the End User ensuring that Magnet Forensics employees are equipped and able to perform their roles.

What Youll Do

  • Installing supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems.
  • Working technical issues and responsibility for related follow-up and providing timely updates on issues using the ticketing system
  • Documenting internal procedures and knowledgebase articles for end-users
  • Performing updates audit and configuration changes of systems and software as well as documenting the configuration of the system.
  • System monitoring/configuration verifying the integrity and availability of all hardware
  • Reviewing system and application logs and verifying scheduled jobs
  • Providing support outside normal hours of work
  • The ability to go into the office during outside of business hours as required
  • The ability to commute at unconventional hours/schedule to the office
  • Other duties as required

What Were Looking For

  • Bachelors Degree or Diploma in Computer Science or related field or equivalent experience
  • 2 years of technical experience including administration and support of technical infrastructure
  • Demonstrated ability in dealing well with ambiguity prioritizing needs and delivering measurable results in an agile environment
  • Strong understanding of Windows Linux and Mac Operating Systems as well as Apple and Android based iOSs
  • Strong understanding of Active Directory Office 365 networking technologies and web application environments
  • Strong understanding of Networking Fundamentals (TCP/IP DNS DHCP etc.)
  • Keen sense of teamwork personal integrity responsibility and accountability
  • Highly organized in time management and documentation
  • Strong self-starter attitude with excellent problem-solving skills
  • Understanding of general asset management practices (procurement assignment and disposal) and the use of database to track information
Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications experienceknowledgeand skills. If you are applying for this role outside of the primary location and you are selected for an interview the Talent Acquisition Partner can share more information with you.If the compensation structure for the role includes an incentivecomponent(i.e. most Sales roles) the range belowrepresentstotal target compensation (TTC) (base salary variable).Ensure this is formatted as normal $60000 - $75000 (CAD) a yearPosition Type:Current Vacancy
Magnet is proud to offer benefits such as: - Generous time off policies- Competitive compensation- Volunteer opportunities - Reward and recognition programs - Employee committees & resource groups - Healthcare and retirement benefitsIndicators of Success Were looking for someone who checks off most but not all of the boxes listed in skills and experiences. Its more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of than to find folks who have been there done that. We want to be part of your development journey and well learn as much from you as you learn from us.How We WorkAt Magnet Forensics we take a hybrid-flexible approach to support your productivity and work-life balance. If youre within a comfortable travel distance to one of our offices youll occasionally join us in person. How often youll come in depends on your department and team needs typically ranging from weekly to monthly. These in-person moments help us build stronger connections spark new ideas and celebrate our successes together. Most days you can choose what works best for you while staying in tune with your teams goals.Were excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!The Most Important ThingWere looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE We care about each other and our mission to make a difference in the world. OWN We are accountable for our results while never forgetting to act with integrity empathy and respect. DEDICATE We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE We are constantly innovating and exploring new ways to work together to make an impact with our work.Here at Magnet Forensics we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If youre interested in this role but do not meet all of the qualifications listed above we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race colour religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. We are committed to providing an inclusive accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact emailprotectedshould you require any accommodations.All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each positions job duties among other factors in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Magnet Forensics handles and uses personal data of job applicants in line with itsRecruitment Privacy Policyfoundhere.Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions content recommendations or decisions) for screening assessing or selecting applicants. Should this practice change we will update this disclosure accordingly.

Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
Create a job alert for this search

Desktop Support Analyst Ottawa • Ottawa, Ontario, Canada

Similar jobs

Remote Pre-Trade Support Analyst - Rates & Markets

Aarorn Technologies IncOttawa, ON, CA
Remote
Full-time

A financial services company is seeking a Pre Trade Support Analyst to provide support to traders on interest rate swap desks remotely from Canada.The ideal candidate will have a degree in Market F... Show more

 • Promoted

Ottawa Bilingual Systems Analyst - Pension Modernization

Canadian Union of Public EmployeesOttawa, ON, CA
Full-time

A public sector organization located in Ottawa seeks a bilingual Systems Analyst for its Pension Administration Office.This role involves supporting key modernization initiatives, ensuring complian... Show more

 • Promoted

Healthcare Business Analyst

BuzzClanOttawa, Ontario, Canada
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from BuzzClan.My connection request means a job opportunity for you , (Hiring for Senior Java Lead), (UI ... Show more

 • Promoted

Finney-Taylor Consulting Group Business System Analysts Alberta

The Fairmont Jasper Park LodgeOttawa, Ontario, Canada
Full-time

Finney-Taylor Consulting Group Business System Analysts Alberta.Finney-Taylor Consulting Group (SimCorp-IBOR) Canada Contract Job details.Submission Deadline: January 30, 2026.Business System Analy... Show more

 • Promoted

Network Analyst/Specialist, Level 3

SystematixOttawa
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Systematix.We are Systematix and we are looking for a.The ideal candidate must already possess a sec... Show more

 • Promoted

Junior System Support Analyst - Infrastructure

IBMOttawa, Ontario, Canada
Full-time

Junior System Support Analyst - Infrastructure.Junior System Support Analyst - Infrastructure.Junior System Support Analyst - Infrastructure.Junior System Support Analyst - Infrastructure.Get AI-po... Show more

 • Promoted

Hybrid Integrated Logistics Support Analyst

ThalesOttawa
Full-time

Be part of Thales’ team in Ottawa as an Integrated Logistics Support Officer, with a hybrid work setup.Lead initiatives to improve equipment support systems and reduce lifecycle costs effectively.A... Show more

 • Promoted

Ottawa Technology Analyst for Construction

PCL ConstructionOttawa
Full-time

Become a pivotal part of PCL Constructors Inc.Construction Technology Analyst in Ottawa.Your expertise will support innovative technology solutions that drive successful construction operations.In ... Show more

 • Promoted

On-Site IT Support Specialist – Windows & Devices

Agilus Work SolutionsOttawa, ON, CA
Full-time

A technology solutions provider in Ottawa is seeking multiple System Administrators to deliver in-person technical support.The role requires a minimum of 2 years of experience in desktop support, p... Show more

 • Promoted

Desktop Support Specialist — Hybrid IT Asset Expert

General Dynamics Mission Systems–CanadaOttawa, ON, CA
Full-time

A leading technology solutions provider is seeking a motivated Desktop Support Specialist in Ottawa.You will be part of a dynamic IT support team responsible for managing IT assets, troubleshooting... Show more

 • Promoted

IT Support Specialist – Ottawa

Marler & Associates SearchOttawa, ON, CA
Full-time

As a Full-Time IT Support Specialist, you will have the opportunity to join our client's company at an exciting time to add your strengths to the division’s operations.You will be a key player with... Show more

 • Promoted

Java Programmer Analyst in Ottawa

AkkodisOttawa, ON, CA
Full-time

Work with Akkodis as a Java Programmer Analyst in Ottawa, ON, focusing on federal government projects.Utilize your substantial Java development skills to modernize and enhance applications for vari... Show more

 • Promoted

Transportation Analyst - Ottawa

Avanti Software Inc.Ottawa, ON, CA
Full-time +1

The Transportation Analyst provides direction and support for fleet operations across all Warehouse locations, including Delivery, Dispatch and Mobility Services.This role is responsible for ensuri... Show more

 • Promoted

Bilingual Technical Support Analyst (French/English)

SearchLabsOttawa, ON, CA
Full-time

Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more

 • Promoted

Network Analyst - Senior (Remote) JP776

PathlionOttawa, ON, CA
Remote
Full-time

Network Specialist – Zero Trust Implementation.We are seeking a Network Specialist to plan, implement, and provide support for secure workload solutions as part of a Zero Trust Network initiative.T... Show more

 • Promoted

Bilingual IT Support Analyst (French/English) - Remote

SearchLabsOttawa, ON, CA
Remote
Full-time

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more

 • Promoted

Integration Specialist

Modern NiagaraOttawa, ON, CA
Full-time

The Integration Specialist plays a key role in supporting and evolving Modern Niagara’s enterprise integration landscape.Working closely with the Senior Integration Architect, this position helps d... Show more

 • Promoted

Help Desk Analyst - Senior (Remote) JP850

PathlionOttawa, ON, CA
Remote
Full-time

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed... Show more

 • Promoted

Network Field Support Specialist

Platinum Technologies IncOttawa, ON, CA
Full-time

Locations: Calgary / Ottawa / CFB Kingston.We are seeking detail-oriented and analytical Network Field Support Specialists to join our team.In this role, you will be responsible for managing, maint... Show more

 • Promoted

Expert Cloud Integration Engineer in Ottawa

Altis TechnologyOttawa, Ontario, Canada
Full-time

Lead the charge in cloud integration as an Expert Cloud Integration Engineer specializing in Azure and OpenShift.This hybrid position based in Ottawa or Calgary involves extensive collaboration and... Show more