Role: Scrum Master
Contract work: 37.7 hours (Overtime may be required)
RFC Number: 2026-032
Location: Hybrid (required 12 days on-site per month in Ottawa)
Terme: Start Jul 27th Term: 12 months (Optional extension: 8 months)
Security Clearance: Reliability
Language: English
Scope:
The Consultant will be responsible for providing the following Services to the Bank:
Under the direction of Assistant Director Container Orchestration Services MidTier and Automation:
Facilitate Agile ceremonies (e.g. daily scrums sprint planning and retrospective meetings)
Use JIRA to assign and track tasks ensuring resource activities are aligned with project/initiative timelines
Assist product owners with the product backlogs prioritization and squad formation
Communicate with clients as needed to clarify requirements and provide initiative updates
Provide project updates via email meetings and documentation to keep internal teams and external stakeholders aligned
Support the resolution of outstanding items by submitting and tracking tickets in ServiceNow ensuring issues areappropriately escalated
Collaborate with key stakeholders across the Bank to support the execution of specific engagements and educationinitiatives
Identify potential risks and anticipate points of resistance
Develop specific plans to mitigate or address concerns
Align success measures to track adoption and transformation progress
Other related activities and deliverables as required
Qualifications & Skills
The Consultant should have the following qualifications and skills:
Certified ScrumMaster / Professional (CSM or CSP)
A minimum of three (3) years of recent demonstrated experience working as ScrumMaster and leading
multiple Operational IT Scrum Teams
A minimum of three (3) years of recent demonstrated experience working in an IT operations environment ( requests incidents etc.)
Demonstrated Knowledge of Atlassian JIRA
Demonstrated knowledge of ServiceNow ITSM modules and reporting
Additional Qualifications
Certified Agile Leader
Kanban Management Professional (KMP)
Dealing with project delivery and customer needs
Scrum Master • Ottawa, Ontario, Canada
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