Parts Coordinator

Are you a detail-oriented professional with a mechanically inclined mindset and a passion for customer service? We are currently seeking a permanent, full-time Parts & Warranty Coordinator to join a premier manufacturer of heavy-duty and custom lifting equipment.

Operating 100% on-site out of a brand-new facility in Ancaster, ON, this position serves as the core point of contact for customer inquiries and order fulfillment across North America. This role provides a dynamic balance of administrative desk work, technical database research, and light warehouse inventory management. If you are an outgoing quick learner looking to build a stable career within a collaborative, supportive environment, this opportunity is for you.

Advantages
Full time - Permanent role

A competitive hourly wage of $28.00 – $32.00 per hour based on your technical skill set, with annual salary reviews

Enjoy an early start to your weekends with a unique manufacturing-based schedule: Monday to Thursday, 7:00 AM – 4:00 PM, and Friday, 7:00 AM – 2:00 PM.

Standard health and dental coverage (80% employer-paid, 20% employee-paid) launched immediately after 3 months.

Free parking at a brand-new facility located in a transit-accessible Ancaster business park.


Responsibilities
Order Processing & Data Entry: Input high-volume customer order information and requests into our user-friendly, Excel-based ERP system, handling fewer than 100 orders per week.

Inbound Customer Service: Serve as the main contact for inbound phone calls and emails from North American clients; provide quotes, verify part availability, and specify delivery timelines (no cold calling required).

Technical Parts Sourcing: Read and interpret mechanical assembly and part drawings to accurately research component numbers, Example: specifically tracking down components for older equipment models.

Warranty Administration: Oversee incoming warranty requests by tracking equipment serial numbers, entering metrics into the ERP system, and verifying parts coverage timeframes.

Inventory Handling: Physically navigate the warehouse floor to pick small parts and package boxed shipments for couriers (UPS/Purolator); strictly manage the backend documentation for large warranty returns.

Cross-Functional Collaboration: Coordinate closely with internal engineering, financing, and assembly supervisors to answer detailed part inquiries and handle customer billings.

Qualifications
Experience: Minimum of 2 years of success in parts sales, technical sales, or customer service representatives.

Technical Aptitude: Mechanically inclined with an interest in learning complex product specifications, ideally possessing basic familiarity with hydraulics, pneumatics, or electrical fittings.

Drawing Interpretation: Absolute capability to read, interpret, and research from technical assembly and part drawings.

Software Literacy: Proficiency in Microsoft Office (Word, Outlook, Excel). Prior experience with manufacturing ERP systems is preferred, though full on-the-job training is provided.

Communication & Presence: Fluent English communication skills with a calm, professional demeanor to successfully guide clients and de-escalate customer concerns.

Work Style: Exceptional attention to detail, strong time-management skills, and a reliable track record

Warehouse: There will be times you need to enter the warehouse for parts, Steel toe boots/shoes are required while in the warehouse

Summary
If you are a resourceful, detail-oriented professional ready to step into a technical account support role, we want to map out your long-term career path.

Please apply directly or by sending your resume to kaitlin.van.elswyk@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.