We are seeking a proactive and detail-oriented Applications Specialist Intern to join our Corporate IT - Enterprise Applications team.
In this role, you will play a vital part in maintaining the efficiency of our IT service delivery.
You will gain hands-on experience managing our enterprise Office 365 environment, administering key SaaS applications like Bitwarden and Dropbox, handling email signature deployments, assisting with ticket queue management, and contributing to AI Research & Development initiatives. This internship is designed to provide you with practical, real-world experience in enterprise IT and identity access management while working alongside collaborative technology professionals. WHAT YOU WILL DO * Queue Management & Service Delivery: Monitor and manage the incoming IT ticketing queue.
Efficiently triage and distribute requests to team members based on their specific areas of expertise. * Application Administration: Assist in the day-to-day administration and provisioning of core corporate tools, including: + Bitwarden: Assist with password management best practices. + Dropbox + Email Signature Management: Assist with email signatures to ensure consistent corporate branding across email clients. * Incident Response: Ensure high-priority and critical service tickets are escalated and resolved in a timely, systematic manner to uphold service delivery expectations. * User Support & Collaboration: Actively follow up with end users to gather necessary troubleshooting information, resolve issues, and provide clear updates regarding their technical requests. * Documentation & Knowledge Sharing: Author, update, and organize technical documentation.
Assist the team in creating clear, accessible knowledge-base articles for both internal IT staff and self-service end users. * AI Research & Development: Assist in researching, testing, and investigating artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity and automation. * Platform Support: Help support and maintain our corporate Office 365 environment to optimize productivity across the organization. WHAT WE ARE LOOKING FOR * Current Enrollment: Must be currently enrolled in an accredited post-secondary education program with co-op/internship eligibility. * Eligible Fields of Study: + Diploma Program in IT / Computer Systems + Bachelor of Computer Science + Bachelor of Computer Engineering + Or an equivalent technical field of study. WHAT WILL MAKE YOU STAND OUT We welcome candidates with a diverse set of technical interests and backgrounds.
The following skills and experiences are highly valued: * Office Suite Proficiency: Strong familiarity with standard office productivity applications (e.g., word processing, spreadsheets, documentation tools). * O365 Administration: Familiarity or conceptual knowledge of Microsoft Office 365 environments—specifically Exchange, Teams, OneDrive, and SharePoint. * Communication Skills: Strong written and verbal communication skills, with an ability to write user-friendly instructions and manage professional email communications. * Problem-Solving & Organization: A structured mindset with the ability to prioritize tasks and track follow-ups in a fast-paced environment. * Curiosity for AI: A passion for emerging technologies and a desire to participate in AI research and pilot applications.
Applications Specialist-Intern • Ottawa, ON, CA
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