The Operations Coordinator for the Plumbing/Locates Department is responsible for the seamless operational support of private locating and plumbing services. This role acts as a central hub for scheduling field technicians managing billing processes across multiple platforms and ensuring accurate documentation and communication between clients crews and internal management. Please note this is a 1-Year contract with the possibility of extension.
Answer and direct incoming calls customer inquires to appropriate departments
Order supplies for departments Plumbing/Locates Department as needed
Process Cash on Delivery (COD) transactions and log them in shared credit card spreadsheet
Track and update spreadsheets for billing and expense purposes
Assist Field Supervisor with creating planning and assigning tasks to field crew
Create and manage tickets for utility locates ensuring all project numbers POs and pre-inspection documents are attached
Access to a shared mailbox to assist with creating work order requests and responding to emails
Perform other related tasks assigned by manager and/or supervisor as needed
1-3 years of experience as an Office Coordinator Administrative Assistant or similar role
Strong organizational skills and high attention to detail to manage high-volume scheduling across multiple calendars and/or services.
Ability to multi-task and provide cross-departmental support for plumbing locating and dispatch teams.
Excellent communication skills for interacting with homeowners contractors and internal field crews.
Familiarity with ticketing dispatch and scheduling software
Exceptional computer competence with a working knowledge of Google Workspace (and a willingness to train on industry-specific systems).
Fluency in both official languages (English and French) is an asset
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
Required Experience:
IC
Operations Coordinator • Ottawa, Ontario, Canada
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