*Director, Operations & Logistics Director, Operations & Logistics (Saint-Eustache, QC)

Job Description
Director, Operations & Logistics Director, Operations & Logistics

Looking for more than just a management role? This is an opportunity to play a key role in the growth and performance of an organization by leading complex operations, inspiring teams to achieve excellence, and implementing initiatives that will have a tangible impact on business results, customer satisfaction, and the company’s future.

What is in it for you:

• Salary: 120-125K per year.
• Permanent, full-time position.
• Comprehensive group insurance after 3 months of service.
• Employee Assistance Program.
• Access to telemedicine services.
• Company-provided cellphone or monthly allowance available.
• 3-4 weeks of vacation.
• 5 paid sick days per year.
• 5 additional unpaid days.
• 1 birthday day off for each completed year of service.

Responsibilities:

Operations Management and Leadership

• Oversee and coordinate all logistics and industrial operations.
• Define and monitor key performance indicators (KPIs) to optimize productivity, quality, and operational profitability.
• Ensure compliance with contractual commitments, deadlines, and service levels established with clients.
• Coach and support Operations Managers and Supervisors in achieving business objectives.
• Participate in the launch and ramp-up of new logistics operations.
• Develop training and development plans to strengthen team capabilities.
• Foster a culture of performance, collaboration, and continuous improvement.

Resource Management and Budget Oversight

• Develop and manage annual operating budgets.
• Identify human and material resource requirements, and allocate resources according to priorities and budgets.
• Ensure effective cost management and implement corrective measures when budget overruns or inefficiencies occur.
• Optimize the use of equipment and infrastructure to maximize return on investment and reduce operating costs.

Client Relationship Management

• Maintain regular communication with clients to ensure satisfaction and anticipate their needs.
• Support the onboarding of new clients by coordinating implementation processes and addressing specific operational requirements.
• Lead strategic business reviews with clients to assess satisfaction levels and adjust services as needed.
• Manage escalations and make decisions regarding major issues impacting operations.

Continuous Improvement and Innovation

• Identify and implement strategies to optimize operational processes.
• Participate in the implementation and deployment of new technologies and management tools, including WMS, ERP, and automation solutions.
• Develop and execute continuous improvement initiatives to enhance operational performance.

Safety, Compliance, and Quality

• Ensure compliance with safety standards, applicable regulations, and internal policies.
• Maintain adherence to certifications and quality standards.
• Conduct regular audits and ensure appropriate corrective actions are implemented.

What you will need to succeed

• University degree in Operations Management, Logistics, Engineering, Business Administration, or a related field (equivalent experience may be considered).
• Minimum of 3 to 5 years of operations management experience in a 3PL logistics environment or a similar setting, including at least 5 years in a leadership role.
• Experience managing multiple sites and supervising frontline operational teams.
• Strong understanding of logistics and warehousing processes.
• Proven ability to lead teams and drive organizational change.
• Strong analytical skills with the ability to make strategic decisions.
• Experience in continuous improvement and performance management.
• Proficiency with inventory management systems (WMS, ERP), planning tools, and data analysis.
• Solid understanding of financial management and budgeting principles.
• Strong customer-focused mindset with a results-driven approach.
• Excellent verbal and written communication skills in both English and French to communicate with clients, participate in strategic meetings, and manage operational matters in both languages.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.