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ServiceNow ITSM Consultant SNITCNDNavitasPartners • Ottawa, Ontario, Canada
ServiceNow ITSM Consultant SNITCND

ServiceNow ITSM Consultant SNITCND

NavitasPartners • Ottawa, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description
ServiceNow ITSM Consultant

Position Overview

We are seeking a ServiceNow ITSM Consultant with strong Telecom industry experience to design implement and optimize IT Service Management processes. The consultant will work with business and technology teams to improve service delivery operational efficiency and customer satisfaction.

Responsibilities

  • Implement Incident Problem Change Request and Knowledge Management modules.
  • Configure Service Catalogs and workflow automation.
  • Develop reports dashboards and KPIs.
  • Support ITIL process improvements and governance.
  • Collaborate with telecom operations and service delivery teams.

Required Skills

  • ServiceNow ITSM
  • Incident Problem Change Management
  • Service Catalog
  • Knowledge Management
  • SLA Management
  • Flow Designer
  • JavaScript
  • ITIL Framework
  • Agile Methodology

Qualifications

  • 5 years of ServiceNow ITSM experience.
  • ServiceNow CIS-ITSM preferred.

Mandatory Requirement

Candidates must have prior Telecom industry experience supporting telecom operations network services OSS/BSS environments or customer service organizations.

For more details reach at


Required Experience:

Contract


Employment Type : Contract
Experience: years
Vacancy: 1
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ServiceNow ITSM Consultant SNITCND • Ottawa, Ontario, Canada

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