WE'RE HIRING!
At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.
Your next chapter starts here.
We are seeking an experienced ServiceNow Technical Consultant to support the implementation, configuration, and enhancement of the ServiceNow platform across ITSM, Field Service Management (FSM), and Enterprise Asset Management (EAM). You will work closely with technical and business teams to deliver high‑quality, scalable solutions.
In this role, you will:
Configure and customize ServiceNow modules (ITSM, FSM, EAM)
Develop workflows, Flow Designer flows, business rules, client scripts, and UI policies
Build and maintain service catalogs, record producers, and order guides
Support integrations using REST, SOAP, JDBC, and MID Server
Assist with data imports, transformations, and validation
Create reports, dashboards, and performance analytics
Provide troubleshooting and technical support
Produce technical documentation and follow platform best practices
3–5+ years of hands‑on ServiceNow implementation and configuration
Strong knowledge of ITSM, FSM, and/or EAM modules
Proficiency in JavaScript, HTML, CSS, and GlideScript
Experience with Service Catalog, workflows, and automation
Familiarity with integration methods (REST, SOAP, JDBC, LDAP, SSO)
Strong communication and problem‑solving skills
ServiceNow CSA (required)
CAD, ITSM/FSM/EAM Implementation Specialist (preferred)
ITIL v3 or ITIL 4 Foundation
CIS‑CSM
High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.
We support an accessible recruitment process and are happy to provide accommodation upon request.
Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.
ServiceNow Technical Consultant • Ottawa, ON, CA
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