General Manager

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position Summary:

Manages and directs the operation of the airline catering unit or “flight kitchen” with gross revenues of $350,000 to $2.1M+ and direct and indirect headcount of 8 to 70+ employees.

Essential Duties and Responsibilities:

 Leads and manages exempt staff of all Departments in the Airline Catering unit. This includes but not limited to: Food production, Transportation, Equipment Processing, Storeroom Department, Dish-room/Porters, Quality Assurance, and related departments to ensure production standards and customer service requirements are met.
 Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts. This includes production processing, on-time performance, equipment inventory, and quality assurance controls.
 Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.
 Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.
 Monitors all menu cycles to ensure customer service and satisfaction is not interrupted. Ensures that proper equipment is maintained and controlled in the Unit for operation excellence.
 Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.
 Supports and assist Lean initiatives, and Quality initiatives to achieve OPEX targets.
 Monitors all training programs that are required to be conducted to ensure all Corporate Polices and Procedures are followed and maintained.
 Monitors employee relations in each Department, and ensures compliance with the National Master and Local Addendum labor agreements are maintained in the Departments.
 Supports customer audits, government audits to meet compliance
 Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.
 Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.
 Assists the Regional Director on projects, investigations, training, corporate goals and objectives, and airline requests.
 Completes all administrative reports in an accurate and timely manner.
 Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.
 Drives prevention vs. detection of defects.
 Coordinates actions to prevent the occurrences of nonconformities.
 Maintains customer compliance resolution.
 Responsible for the maintenance of key performance metrics for the Operation organization.
 Verifies and insures company policies and procedures are followed.
 Insures quality specifications and requirements are followed and met.
 Develop Standard Operating Procedures.
 Responsible for safety, quality and compliance to customer specification.
 Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.

Education:

 Associate or Bachelor degree in business administration or related field preferred

Work Experience:

 Successful track record as a Manager or Assistant Manager in airline catering required.
 7-10 years experience in in-flight catering or food manufacturing environment required.
 Demonstrated experience with managing financials with budget responsibility required.
 Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.
 Proven experience successfully managing a team of supervisors and managers required.
 Previous customer service and/or account management experience required.
 Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance
 Labor relations experience is required.

Job Skills:

 Candidate should be comfortable with all levels of employees and have the ability to drive positive program change.
 Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff.
 Must have strong and effective leadership skills
 Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements
 Ability to effectively manage the operation while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security.
 Advanced Microsoft office tool skills (excel, word).
 Knowledge of quality auditing, inspection methods.
 Detail oriented and excellent project management skills.
 Strong organizational skills, able to prioritize responsibilities and multi-task.
 Change Agent.

Communication Skills:

 Strong interpersonal skills and the ability to interact effectively with multiple departments and customers
 Excellent written and oral communication skills.

Certificates, Licenses and Registrations:

 Able to obtain an AOA badge and customs seal.

Travel:

 Up to 25% as required to attend management or leadership team meetings.

Environmental Requirements:

 Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
 In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
 A rotating schedule of 55+ hours per week is typical.

Demonstrated Competencies to be Successful in the Position:

 Thinking - Information search and analysis, problem resolution skills
 Engaging - understanding others, team leadership, developing people
 Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively
 Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check and employment verification check of the last 5 years in line with Transport Canada requirements.

If you want to be part of a team that helps make travel and culinary memories, join us!