Senior Manager, Product Operations Management- IP Solutions

Senior Manager, Product Operations Management- IP Solutions

At Ross Video, you’ll be part of a team energized by innovation, building the cutting‑edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.

Job overview

Working with the Technical Product Manager (TPM) and product teams, the Senior Manager, POM helps manage and drive each project from concept through to a successful release to manufacturing and product launch to market.

The POM is responsible for managing project timeline, budget, and agreed feature set. Liaise with the Manufacturing, Manufacturing Test Engineering, and Tech Support to enable smooth product sales & order process, build of required hardware/software products, and own product lifecycle support as well as tracking and responding to customer issues that have been escalated by TS to the Development.

Who you report to:

Director, IP Solutions

What the job is all about

Project Planning Phase

• Follows, advocates, and helps implement the corporate NPI process
• Works with other teams and POMs within HCS to identify dependencies, coordinate execution and product releases
• Assists in identifying the resource and material costs/requirements for the project
• Works with the project team to identify and mitigate risks - developing and documenting a risk mitigation plan
• Works with the TPM and project team in developing the project schedules. POM owns the responsibility for creation and maintenance of project schedules
• Responsible for entry and maintenance of all product information and data in SalesForce, Agile, and Max

Project Execution Phase

• Performs the scrum master role for product teams including facilitating standups, sprint planning and retrospectives, optimizing team velocity and swarming on issues
• Maintains and tracks the project schedules
• Assists the TPM, where required, in the coordination of project team development activities and for the effective follow‑up - facilitating communication between individuals and teams.
• Generates project meeting minutes (including action item identification, assignment and follow‑up) as per the requests of the TPM.
• Tracks all Development, Product Verification, Engineering Services and Manufacturing activities and identifies any potential project issues and challenges, including resource exposures or conflicts
• Works with TPMs, MPMs, Manufacturing (including Scheduling, Test, and Procurement) in developing product BOMs for each level of all new products
• Responsible for ensuring the timely delivery of required input to the Technical Documentation team
• Responsible for providing communication on project status throughout the organization
• Ensures that project status reports are generated on time as required

Release Phase

• Works with HCS MPM’s and TPM to define a product launch and deployment plan
• Works with the MPM and TPM to coordinate and ensure training is provided for Technical Support, Commissioning, Sales Engineer, and Training team
• Owns and manages the Product release checklist and is responsible for ensuring that all disciplines (manufacturing, Marketing, Developments, etc) follow through with and complete tasks required for a successful release

Product Lifecycle Management

• Works with the Technical Support and Development teams, via an escalation process, to ensure customer satisfaction by managing and tracking any product deployment issues - providing prompt and appropriate customer communications.
• Tracks all field service issues and report on them internally as well as any required customer communications
• Where necessary, consults with the Field Service Team, TPM and MPM’s to determine any necessary actions required to resolve customer issues and/or dissatisfactions
• Responsible for maintenance (ECO, MCO, EOL, etc) of all manufacturing data for all released products
• Responsible for monitoring and maintaining manufactured product costing and reporting any appreciable changes to TPM and MPM
• Responsible for communication throughout the organization for all product updates and new code releases

Operation

• Works with the MPM and TPM to help develop and record the Strategic Product Line Roadmap
• Provides support to entire product team on required purchases of materials, test equipment, and facility requirements

Who you are

• Knowledge of agile methodology and frameworks like Scrum, Kanban, XP, etc.
• Ability to support teams in using practical, lightweight process frameworks.
• Understand the basic fundamentals of iterative and incremental development.
• Basic knowledge of software, hardware or FPGA development processes and procedures to understand team needs
• Knowledge of techniques like: Continuous Integration, Test driven development, Continuous Testing, Pairing, Automated Testing
• Know about the value of metrics and incremental delivery
• Knowledge of tasks, priorities, backlog tracking, burndown metrics, velocity
• Knowledge of PM tools and waterfall planning
• Ability to lead a team and manage all performance discussions to develop employees and provide constructive feedback and coaching
• Strong logistics and planning background
• Post‑secondary education
• Familiarity with the product development process and the associated requirements of manufacturing
• Scrum master certification an asset
• Understanding of hardware design, schematics, BOM
• Understanding of digital video, audio and associated audio standards a plus
• Strong interpersonal skills with ability to work as part of a team or independently as required
• Keen observational skills and problem‑solving intuition
• Organized and detail‑oriented self‑starter
• Ability to learn new concepts quickly and work towards finding creative solutions to challenging problems
• Minimum 5 years of managerial or relevant experience within Product Operations Management.

What We Offer

Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.

Salary Information

The pay range for this role in Canada is: $128,500 – $160,000 CAD

The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role‑specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.

Use of Artificial Intelligence in Hiring

Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.

Our Commitment to Fostering an Inclusive Environment

We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!

If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at recruitment@rossvideo.com, and we will make all reasonable efforts to accommodate your request.

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