Inflight Training Operations Controller

Job Summary

Reporting to the Manager, Crew Planning, the Inflight Training Operations Controller is responsible for the coordination, execution, and oversight of all short-term inflight training activities. This role manages the day-to-day and monthly scheduling of Flight Attendant training programs, ensuring compliance with all regulatory and company training requirements. Working collaboratively with Inflight Training, Crew Planning, and operational stakeholders, the Controller ensures training activities are effectively scheduled, monitored, and recovered in the event of operational disruptions. The role is critical to maintaining crew qualifications, operational readiness, and compliance with Transport Canada regulations and company standards. Duties & Responsibilities Training Operations & Scheduling Execute and manage all short-term (current month and day-of) inflight training schedules. Plan, adjust, and optimize training activities within crew management systems. Coordinate recovery of disrupted training events, including initial, recurrent, upgrade, and specialized training. Schedule and adjust instructor resources to support training delivery requirements. Tracking & Compliance Monitor and track completion of all inflight training to ensure regulatory and company compliance. Oversee inflight crew training validity and currency in accordance with Transport Canada regulations and company policies. Identify, escalate, and mitigate compliance risks, including expiries or missed training. Coordination & Stakeholder Engagement Liaise with Inflight Training, Crew Scheduling, and external vendors to support training delivery and recovery efforts. Partner with Inflight leadership on training priorities, constraints, and operational impacts. Communicate training schedules, updates, and changes clearly to inflight crew members. Systems & Administration Maintain accurate training records and scheduling updates within crew management systems. Input and validate schedule adjustments and associated pay implications. Review and reconcile manual adjustments related to training and crew utilization. Reporting & Monitoring Monitor daily training performance and identify risks to completion or operational readiness. Generate and maintain reports on training status, expiries, and recovery plans. Provide data-driven insights to support planning and decision-making. Safety & Compliance Actively participate in the Safety Management System (SMS), including reporting hazards and operational irregularities. Promote adherence to company safety policies and regulatory requirements. Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications Minimum 1 year of experience in Crew Scheduling, Crew Planning, Training Coordination, or a related operational role Experience in inflight operations or training environments is considered an asset Familiarity with aviation regulatory requirements (e.g., Transport Canada Cabin Safety) is preferred Experience with crew management systems (e.g., Navblue or similar platforms) is an asset Proficiency in Microsoft Office Suite and Google Workspace Strong organizational and time management skills with exceptional attention to detail Ability to manage competing priorities in a fast-paced, operational environment Analytical mindset with strong problem-solving and decision-making abilities Effective interpersonal and communication (written and verbal) skills High level of accountability, integrity, and professionalism Ability to work independently and collaboratively within a team Proactive approach with a focus on continuous improvement Customer-focused mindset with a commitment to service excellence