Responsibilities
- Resolves user-reported problems using available tools and following procedures and policies for handling support cases.
- District jobsite setup and turndown, including remote support.
- Creates and delivers technical training and other knowledge resources.
- Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues.
- Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
- Assists other team members with technical issues.
- Actively seeks out issues, problems, and opportunities, and creates solutions.
- Solicits feedback from operational project teams to identify innovations, challenges, and issues.
- Provides implementation support on corporate and regional initiatives.
Qualifications
- High school diploma or equivalent required.
- Bachelor’s or Associate’s degree in computer technology or a related discipline.
- 5 years of progressive experience in a related field.
- Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.
- Intermediate problem-solving and troubleshooting skills.
- Organizational and time management skills, with the ability to multitask and prioritize own work and delegate simple tasks.
- Results-oriented and able to drive deadlines.
- Knowledge of change management methodologies an asset.
- Ability to establish and maintain effective stakeholder relationships.
This posting is for a new position within our organization.
The estimated salary range for this role is $71,000 - $92,000 based on your experience and qualifications. Final compensation will be confirmed as part of a personalized offer.
Your Work Has Purpose Here
PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.
At PCL Constructors Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.
We know everyone's needs are different, if you require accommodation during the application process, please contact and include the position and location of interest.
This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by human reviewers.
Company: PCL Constructors Inc.
Primary Location: Ottawa, Ontario
Job Title: Construction Technology Analyst
Requisition ID: 13078