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Elastify
Manager of Technical ArchitectureElastify • Ottawa, CA
Manager of Technical Architecture

Manager of Technical Architecture

Elastify • Ottawa, CA
1 day ago
Job type
  • Full-time
Job description
We’re supporting the search for a Manager of Technical Architecture to join a growing Managed Services organization in a highly impactful, leadership-facing role. This role is ideal for someone who thrives in fast-paced environments, enjoys stepping into complex technical challenges, and can elevate both the technical function and overall operational maturity of an MSP. What you will do: - Act as the senior technical escalation point for high-priority client issues, driving rapid assessment and resolution - Translate complex technical challenges into clear, actionable plans for Service Desk, Network Operations, and Project teams - Lead and mentor a team of technical managers across Professional Services, Service Desk, Network Operations, and Procurement - Partner with senior leadership to align technical capabilities with business growth and expansion goals - Drive operational maturity across the MSP, implementing scalable processes and best practices to support enterprise clients - Review and enhance technical documentation standards to improve consistency, knowledge sharing, and long-term stability - Step in during critical incidents to provide hands-on technical direction and creative problem-solving - Support organizational growth initiatives, including expansion into new markets What we’re looking for: Core requirements - Proven experience leading operations within a large or enterprise-level Managed Service Provider (MSP) - Strong hands-on technical background, with the ability to actively troubleshoot and resolve complex issues - Experience managing multiple technical teams and leaders across different functions - Demonstrated ability to operate as a senior escalation point in high-pressure environments - Strong communication skills, with the ability to translate technical issues for both technical teams and business stakeholders - High sense of ownership, urgency, and accountability for client outcomes - Comfortable working in evolving environments with developing processes and structures Nice to have - Experience helping scale or mature an MSP environment toward enterprise-level service delivery - Background supporting growth or expansion into new regions or markets - Exposure to a broad range of infrastructure, networking, and service delivery technologies - Experience building or improving internal processes, documentation, and operational frameworks Location: Open across Ontario, with flexibility for remote work. Preference for candidates based near Owen Sound or Ottawa, aligned with current and future growth plans.
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Manager of Technical Architecture • Ottawa, CA

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