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WSI
Client Success & Growth ManagerWSI • Toronto, Ontario, Canada
Client Success & Growth Manager

Client Success & Growth Manager

WSI • Toronto, Ontario, Canada
10 days ago
Job type
  • Full-time
Job description
Client Success & Growth Manager

About the Role

We're looking for a Client Success & Growth Manager to support our network of marketing consultants across North America.

This is a hands-on, growth-focused role where you'll work closely with consultants to help them win new business, grow client accounts, and strengthen long-term relationships.

You'll act as a coach and collaborator — helping consultants think through sales conversations, positioning, and how to deliver meaningful results for their clients.

This role is ideal for someone with a foundation in digital marketing or agency experience who is ready to step into a more strategic, client-facing position.

What You'll Do

  • Support consultants in closing new business (discovery, proposals, and pricing conversations)
  • Help shape how marketing services are positioned and communicated to clients
  • Identify opportunities to grow client accounts through upselling and cross-selling
  • Act as a sounding board for consultants on client challenges and opportunities
  • Build strong relationships and become a trusted day-to-day partner
  • Re-engage inactive consultants and drive stronger participation across the network
  • Collaborate with internal teams to ensure alignment and smooth execution
  • Gather insights and feedback to improve services, processes, and offerings

Who You Are

  • A strong communicator who is confident in client-facing and sales conversations
  • Commercially aware — you understand how businesses grow and how marketing supports that growth
  • Confident in digital marketing fundamentals (SEO, paid media, websites, etc.)
  • Ideally have experience in an agency or working with marketing clients
  • Comfortable learning and growing using AI tools and agents
  • Proactive, organized, and comfortable taking ownership
  • Skilled at building trust and working with a range of personalities
  • Curious and eager to learn, with a desire to grow into a more strategic role


What Success Looks Like

  • Consultants are more confident and effective in sales conversations
  • Increased conversion of new business opportunities
  • Growth in client accounts across the network
  • Stronger engagement and participation from consultants


Experience

  • 1–4 years in digital marketing, agency, client success, or account management
  • Agency experience or direct exposure to marketing services is a strong asset
  • High-potential candidates with strong communication and commercial instincts will be considered

Why This Role Matters

You'll play a key role in helping consultants grow their businesses — and in doing so, you'll gain exposure to real client challenges, sales conversations, and growth strategy across a wide range of industries.

This is a strong opportunity for someone ready to step beyond execution and into a more strategic, client-facing role.

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Client Success & Growth Manager • Toronto, Ontario, Canada

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