Associate

Associate Location: This posting is for an existing vacancy in Wellington-Altus’ Ottawa office. Our organization: Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.-the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With over $45 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
*Investment Executive 2025 Brokerage Report Card. The opportunity: Reporting to the Senior Wealth Advisors & Portfolio Managers, the Associate acts as a resource person for clients and assists Investment Advisors with administrative tasks and transaction processing related to managing client accounts. The Associate plays a key role in delivering exceptional client service, supporting advisors in meeting preparation and follow-up, and ensuring all activities are completed accurately and in accordance with firm policies and applicable regulatory requirements. Key responsibilities include: • Build and maintain strong client relationships through regular, responsive communication and proactive support; address inquiries, concerns, and service requests promptly, ensuring clear communication and timely follow-up.
• Assist in preparing advisors for client meetings, including preparation of account opening documentation, meeting packages, and product or account research as required.
• Complete account processing, including opening accounts, converting RRSPs to RRIFs, setting up RRIF payments, estates processing, and beneficiary updates.
• Process a variety of client transactions (e.g., cheques, deposits, contributions and withdrawals, and incoming/outgoing transfers) with a high degree of accuracy.
• Provide rigorous follow-up on all client transactions to ensure proper processing and minimize errors; resolve exceptions and escalate issues as appropriate.
• Maintain client files and records, ensuring all documentation and notes are complete, accurate, and compliant with firm policies and applicable regulatory requirements.
• Act as a resource person for clients, including generating specialized reports and responding to questions about accounts, processes, and products within role scope.
• Keep up to date on firm and industry changes and support the team in updating processes accordingly.
• Perform other duties as assigned. The ideal candidate will possess: • Post-secondary education in business administration, finance, accounting, or a related field is preferred; an equivalent combination of education and relevant experience may be considered.
• 3+ years of experience in wealth management or financial services in a client-service facing role.
• Demonstrated experience processing client account transactions and maintaining accurate client documentation and records.
• CIRO registration as an Investment Representative (IR) is strongly preferred but not required. Candidates who are not currently registered must obtain IR registration within the first year of employment and maintain applicable Continuing Education (CE) requirements.
• Proficiency with the MS Office suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Strong data-entry accuracy and the ability to learn new systems and workflows quickly while following documented procedures.
• Demonstrates a high level of accountability, adaptability, and innovation in achieving both day-to-day responsibilities and long-term goals.
• Proven ability to take initiative and work independently; a self-starter who thrives in a dynamic, fast-paced environment.
• Excellent attention to detail with strong problem-solving and critical thinking abilities; able to identify issues, investigate root causes, and recommend practical solutions.
• Exemplary interpersonal and communication skills across multiple mediums (in-person, phone, and virtual), with a collaborative, client-service mindset.
• Highly organized with a consistent and reliable work ethic; able to manage a high volume of competing priorities and meet deadlines.
• Comfortable with ambiguity and able to adapt quickly to changing needs, processes, and work requirements.
• Maintains the highest level of confidentiality and demonstrates integrity and discretion in all client and business interactions. Compensation & Benefits: Range $70,000 - $90,000 annually.
This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked. Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location. Conditions of employment: • Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment. Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application. To apply: Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. Artificial Intelligence (AI) will be used to screen and assess candidates for this role. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.