Server - The Rabbit Hole

/Job Description/g

Under the direction of the Front of House Management Team, Servers are experts on every food and beverage item on our menu. Following O&B’s steps of service, they answer questions, make thoughtful recommendations and create a memorable guest experience. Servers keep their sections clean and organized and monitor food quality so that every plate meets O&B presentation standards. Through knowledge, accuracy and efficiency, our Servers make sure every guest leaves completely satisfied.

The day to day:

• Create a positive guest experience through genuine interaction and adherence to the steps of service
• Maintain thorough knowledge of all food and beverage items to make confident recommendations
• Answer guest questions about the menu, wine and beverage offerings, and other restaurant services
• Use seat-specific ordering so dishes are delivered to the right guest without asking who ordered what
• Enter orders accurately into the POS system
• Monitor food quality and presentation before items reach the table
• Check in with guests to ensure they are satisfied with their food and service
• Respond promptly and courteously to any guest request or concern
• Keep your section and all service areas clean, organized and free of clutter
• Understand the causes of food contamination and how to prevent them, and follow all food safety standards and systems
• Communicate special requests and guest allergies clearly to the kitchen and support team
• Complete opening, closing and side duties efficiently and safely
• Other duties as assigned or required

Qualifications

• Minimum of 2 years of serving experience in a similar full-service environment
• Valid Smart Serve Certification (required)
• Food Handler Certification is an asset
• Strong food, beverage and wine knowledge, with a passion for learning new menus
• Proven ability to drive sales through suggestive selling and genuine recommendations
• Exceptional attention to detail and a commitment to accuracy and consistency
• Strong organizational skills, with the ability to multitask and prioritize effectively
• Remains calm, professional and efficient in a fast-paced environment, keeping a sense of urgency throughout every shift
• Excellent verbal and written communication skills
• Flexible availability, including evenings, weekends and holidays
• Legally eligible to work in Canada