Customer Success Representative
Pay: CA$50,000.00 per year
Location: Canada - Remote
Job description:
About Bongarde
Bongarde is a web-centered information and training tools company focused on the compliance and education needs of safety, environmental, and human resource professionals across the US and Canada.
Since 1929, Bongarde has been providing companies, industry associations and government organizations with the practical compliance and training products they need to keep their workers safe and their Occupational Health and Safety programs up to date.
Our Vision
Our dedicated team is focused on making it easier for our core clients – safety, environmental and human resource professionals – to perform their jobs effectively, to reduce administrative hassles, and to free up time and resources for the activities they value most.
Our Why
Everyone deserves to get home from work safe. We're committed to helping companies build safer, stronger workplaces through our industry leading Safety & Compliance training.
You will:
· Partner with HR & Workplace Safety leaders across North America
· Understand your customer's needs, helping leaders to identify opportunities to expand our depth of engagement
· Oversee the success of our customers, ensuring they realize the full value of our service(s)
· Use data to accelerate customer goals
· Document customer pain points, advocate for them internally to influence product changes
· Act as a first response technical support
· Provide group and individual user informational and training sessions
· Present KPIs monthly to Customer Success Manager
· Lead the renewal process & Process Renewals
· Become an expert on all product platforms and integrations
You have:
· Experience as a customer success representative or account manager at a SaaS company considered an asset
· Presenting to senior leaders considered an asset but not required
· Strong technical knowledge and troubleshooting ability
· Strong technical aptitude
· You live inside policy and processes and do not stray from them
· Fast learner
· Experience working with a CRM considered a strong asset but not required
You are:
· Exceptionally strong written and verbal communication skills — clear, thoughtful, and confident when interacting with clients.
· Highly self-motivated and disciplined — thrives in a remote or semi-autonomous environment with limited supervision.
· Strong attention to detail and follow-through — manages multiple accounts efficiently without dropping the ball.
· Proactive problem solver who anticipates client needs rather than waiting for direction.
· Comfortable managing time independently and prioritizing effectively in a fast-paced, high-volume setting.
Compensation:
Pay transparency is necessary for forming efficient and fair hiring practices. We are confident that setting these expectations early on in the process will help candidates to make the best and most informed decisions for their career.
For our Customer Success Representative, starting base salary is $50,000. Additionally, you will also be eligible for an annual bonus based on your annual KPI completion.
Our benefits:
· Comprehensive healthcare plan
· Flexible PTO policy
· Full Work From Home Opportunities
· Annual Bonus based on KPI completion
Job Types: Full-time, Permanent
Benefits:
· Dental care
· Employee assistance program
· Extended health care
· Paid time off
· Vision care
· Work from home
Education:
· Bachelor's Degree (preferred)
Experience:
· Customer Success: 1 year (preferred)
Location:
· Canada (required)
Work Location: Remote
Customer Success Representative • Ottawa, ON, Canada
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