Business Development Manager

Title: Business Development Manager – ITAD

Place: Ottawa

Type: Regular Full time

Business Development Manager – ITAD

Quantum Lifecycle Partners LP is Canada's largest and most vertically integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills and the recovery of natural resources from obsolete electronics.

We are seeking a Business Development Manager-ITAD to support our growth in Ottawa!

The Business Development Manager-ITAD is responsible for all components relating to customer growth and support, working across departments (Finance, Logistics, Operations) to deliver our contracted service within the agreed SLA’s and to the customer’s satisfaction. Growth includes following up on leads provided by the business and hunting for net-new leads through your personal network. Support includes, but is not limited to account set up, managing / facilitating shipments from customers and providing required documentation and provides full support to enable the efficient and effective management of new and existing specified client accounts.

The Business Development Manager makes decisions and implements, as agreed by the team, the Account Strategy, Renewal Strategy, Price Strategy for a given account and is responsible for growing the depth and breadth of services we provide to a given account.

Key Responsibilities:

• Following up on leads and adding accounts to the overall book of business.
• Responsible for all facets of new account set up; work with various internal departments including but not limited to Finance, Logistics, etc. to ensure expectations are met.
• Act as a resource to resolve problems and provide creative solutions to maximize department efficiencies and processes.
• Ensure Operations teams have been provided with processing instructions and all customer specific requirements are met.
• Provide administrative support for the day-to-day management of Quantum Accounts
• Prepare, analyze, and provide feedback to Business Development representatives pertaining to pricing, profitability, efficiency, etc.
• Clearly communicate any customer dissatisfaction or potential quality issues internally and escalate it where appropriate for swift resolution.
• Maintain and update client records; communicate, monitor, and ensure proper service set up within assigned portfolio.
• Provide support to the facility managers and executive teams while looking for new opportunities to grow the business.
• ELP/QTMS/CRM Setup Expert for new account and project creation
• Must be able to drive and travel to various locations and or client facilities

Skills:

• Obsession with delivering an amazing customer experience.
• Excellent organizational skills and attention to detail
• Ability to prioritize and delegate tasks as required.
• Analytic and problem-solving skills
• Proficiency with MS Office applications with a focus on excel, word, outlook, Dynamics 365
• Team player via collaboration

Qualifications:

• Diploma, or Degree in Business, or technical program, or equivalent work experience.
• 3+ years experience with Sales, Administration, Account Management or equivalent work experience and exceptional customer service experience
• 3+ years’ experience including prior experience in manufacturing and/or recycling environment.
• Knowledge of Electronics or Commodities is an asset.

We offer:

• Company-paid extended Health and Dental benefits
• Disability and Life insurance
• Company RRSP matched up to 4%
• Employee and Family Assistance Program
• Education Reimbursement program
• Employee purchase program (up to 22%off on Qnovum.ca)
• Opportunity to play part in protecting the environment and contributing to sustainability

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted.

Quantum is also committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Quantum offers a unique insight into the E-waste industry, with its fast-paced and ever-changing environment!

To learn more about us, visit: www.quantumlifecycle.com