Team Leader - Retail

Job Description

Job Description

Team Leader – Retail Store

Electric Bicycles | Ottawa TrainYards Flagship Store | Full-Time, Permanent

Bilingual (English & French) Required

Are you passionate about cycling and driven to inspire others? Do you thrive in a fast-paced, premium retail environment where your ideas actually shape the business? Scooteretti, Ottawa and Gatineau’s largest and most celebrated electric bicycle retailer is looking for a standout Team Leader to help us write the next chapter of our story.

Who We Are

Since 2010, Scooteretti has been the Ottawa–Gatineau region’s definitive destination for premium electric bicycles. We carry the most extensive selection of Bosch-powered eBikes in the area — world-class European brands including Rieseand Müller, Gazelle, Cube, Moustache, Tern, Urban Arrow, and more. We don’t just sell bikes; we transform how Canadians move through their communities.

Our state-of-the-art flagship showroom at Ottawa Train Yards (opening 2026) sets the standard for what a premium eBike experience should look like — immersive, expert-led, and genuinely exciting. We are proud to operate in a safe, supportive, and energizing work environment where every team member is valued.

And our credentials speak for themselves: Scooteretti has been recognized as Canada’s only Expert Level eBike retailer continuously since 2016. No other retailer in the country can claim that title. Period.

The Opportunity

This is not just a retail job, it’s a career-defining role based at our brand-new Ottawa TrainYards flagship store, Scooteretti’s most exciting chapter yet. As Team Leader, you’ll report directly to the Vice President and serve as a key driver of the in-store experience, team performance, and brand reputation. You’ll lead with confidence during peak season and grow your skill set year-round by diving into digital marketing, website management, product training, and business development.

We want someone who brings great ideas to the table and someone who sees opportunities, takes initiative, and genuinely cares about delivering nothing less than an exceptional experience for every customer who walks through our door.

What You’ll Do

• Lead and support a passionate retail team under the direction of the Vice President, setting the standard for excellence every single day.
• Deliver outstanding customer service to every client who walks through our doors whether they’re purchasing a premium eBike, upgrading accessories, or bringing their bike in for service.
• Ensure the store is maintained in immaculate condition at all times and held to the same exacting standard as a luxury five-star hotel. Our showroom is our brand, and it must always reflect it.
• Share your genuine passion for cycling and e-mobility, helping clients understand how our premium products meet their lifestyle needs for today and into the future.
• Assist with event coordination, from community cycling activations and product launches to in-store promotions that bring our brand to life.
• Grow your expertise year-round through hands-on learning in social media management, website updates, product training, and marketing as no two seasons at Scooteretti are the same.

What We’re Looking For

• Bilingual fluency in English and French — written and verbal.
• A natural leader and people-person with strong communication and interpersonal skills.
• A customer-first mindset and a genuine passion for building lasting relationships.
• Confidence with technology, digital tools, and social media platforms.
• Highly organized, dependable, and detail-oriented in everything you do.
• A love for cycling and real enthusiasm for the future of electric mobility.
• Creative thinkers who bring new ideas and aren’t afraid to take initiative.
• Availability to work weekends as part of a full-time, permanent schedule.

Why Scooteretti?

We’re not your average bike shop. Working at Scooteretti means joining a team at the absolute forefront of the eBike revolution — in one of the most exciting, fastest-growing categories in retail. Here’s what makes us the ultimate career choice:

• Canada’s Only Expert Level eBike Retailer — since 2016. No one in the country knows eBikes like we do. You’ll be trained and mentored by the best in the business.
• State-of-the-Art Retail Environment. Our flagship showroom at Ottawa TrainYards sets the benchmark for premium retail in Canada — a state-of-the-art workplace you’ll be proud to call your own.
• A Safe, Supportive Workplace. We are committed to creating an environment where every team member feels respected, valued, and set up to succeed.
• Year-Round Career Growth. The off-season isn’t downtime — it’s your opportunity to develop new skills in social media, digital marketing, product training, and more.
• Premium Brands, Premium Experience. You’ll work with the world’s finest eBike brands powered by Bosch — products you’ll genuinely love talking about.
• Your Ideas Matter Here. We actively seek input from our team. If you have a great idea, we want to hear it — and we’ll give you the platform to make it happen.
• Competitive Compensation & Full-Time Stability. Enjoy competitive pay and the security of a permanent, full-time position in a growing company.
• Community & Purpose. Be part of a mission that matters — inspiring more Canadians to ride, reduce their carbon footprint, and discover the joy of eBiking.

About Scooteretti

Scooteretti is one of Canada’s leading premium electric bike retailers, proudly based in the Ottawa–Gatineau region and serving customers nationwide. Since 2010, we have specialized exclusively in Bosch-powered eBikes from world-class European brands. Our mission is simple: to inspire more Canadians to ride by offering safe, reliable, and innovative eBikes backed by exceptional customer service and lifetime support. Now operating from our stunning new flagship location at Ottawa TrainYards, we are looking for motivated, customer-focused individuals who share our passion for cycling, sustainability, and community.

Ready to join Canada’s most respected eBike team?
Apply today and help us inspire more Canadians to ride.

\nCompany Description

Scooteretti est l’un des principaux détaillants de vélos électriques haut de gamme en Amérique du Nord, fièrement établi dans la région d’Ottawa–Gatineau et desservant une clientèle partout au pays. Depuis 2010, nous nous spécialisons exclusivement dans les vélos électriques équipés de systèmes Bosch, provenant de marques européennes de renommée mondiale.

Notre mission est simple : inspirer davantage de Canadiens à rouler en offrant des vélos électriques sécuritaires, fiables et innovants, soutenus par un service à la clientèle exceptionnel et un accompagnement à vie.

Maintenant établis dans notre magnifique nouveau magasin phare au Ottawa Train Yards, nous sommes à la recherche de personnes motivées, axées sur le client, et partageant notre passion pour le cyclisme, la durabilité et la communauté.

Company Description

Scooteretti est l’un des principaux détaillants de vélos électriques haut de gamme en Amérique du Nord, fièrement établi dans la région d’Ottawa–Gatineau et desservant une clientèle partout au pays. Depuis 2010, nous nous spécialisons exclusivement dans les vélos électriques équipés de systèmes Bosch, provenant de marques européennes de renommée mondiale.\r\n\r\nNotre mission est simple : inspirer davantage de Canadiens à rouler en offrant des vélos électriques sécuritaires, fiables et innovants, soutenus par un service à la clientèle exceptionnel et un accompagnement à vie.\r\n\r\nMaintenant établis dans notre magnifique nouveau magasin phare au Ottawa Train Yards, nous sommes à la recherche de personnes motivées, axées sur le client, et partageant notre passion pour le cyclisme, la durabilité et la communauté.