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Adecco Canada
Bilingual Contact Center AgentAdecco Canada • Ottawa, Ontario, Canada
Bilingual Contact Center Agent

Bilingual Contact Center Agent

Adecco Canada • Ottawa, Ontario, Canada
16 hours ago
Job type
  • Full-time
  • Temporary
  • Quick Apply
Job description
Adecco is currently hiring a Bilingual Contact Center Agent for a full-time temporary opportunity. This remote role is ideal for a fully bilingual English and French customer service professional with previous call center experience who is comfortable handling a high volume of customer inquiries. If you have strong communication skills, excellent attention to detail, and the ability to remain professional in challenging situations, this could be a great opportunity for you.
In this position, you will respond to inbound calls, research customer inquiries, navigate multiple computer applications, and escalate complex issues while providing professional and efficient customer service.
  • Salary: $19.00 per hour
  • Location: Remote
  • Schedule: Monday to Friday | 9:00 AM - 5:00 PM EST
  • Employment Type: Full-Time | 6-Month Temporary Contract
  • Vacancy Status: This posting is for an upcoming vacancy.
Responsibilities
  • Answer incoming calls professionally and provide a high level of customer service.
  • Respond to caller inquiries accurately and efficiently.
  • Research required information using available resources and systems.
  • Identify complex inquiries and escalate them to the appropriate research team.
  • Navigate multiple computer applications while assisting callers.
  • Handle difficult or challenging situations over the phone while maintaining professionalism.
  • Communicate effectively with customers in both English and French.
  • Adhere to assigned schedules and established call flow procedures.
  • Apply active listening skills to understand customer needs and provide appropriate assistance.
  • Maintain accuracy and attention to detail when documenting and processing customer information.
  • Follow established procedures and service standards when handling customer inquiries.
Qualifications
  • Must be legally eligible to work and reside in Canada.
  • Must be fully bilingual in English and French, with the ability to read, write, and communicate effectively in both languages.
  • Previous call center experience is required.
  • High School Diploma or equivalent.
  • Strong verbal and written communication skills.
  • Strong computer skills with the ability to navigate multiple applications simultaneously.
  • Customer service-oriented approach.
  • Excellent active listening skills.
  • Strong attention to detail.
  • Ability to remain professional when handling difficult or challenging customer interactions.
  • Ability to perform basic functions within Microsoft Office applications, including Excel and Exchange.
  • Ability to work independently in a remote environment.
Remote Work Equipment & Technical Requirements
Candidates must have their own equipment that meets the following requirements:
  • Internet speed test must be completed within one week of submission.
  • Preferred upload speed of 10 Mbps or higher.
  • Preferred download speed of 25 Mbps or higher.
  • Minimum upload speed of 5 Mbps.
  • Minimum download speed of 20 Mbps.
  • Jitter must be below 10.
  • Mobile hotspots and unauthorized VPNs are not permitted.
  • Computer must have an Intel i5 processor or better, or AMD Ryzen 5 or better.
  • Minimum 8 GB of RAM.
  • Minimum 238 GB of hard drive storage.
  • Windows 10 or higher, or macOS 14.0 or later.
  • Headset required.
  • Minimum of two screens required, either a laptop with an additional monitor or a desktop with two monitors.
  • Quiet and professional home workspace suitable for handling customer calls.
Why Apply
  • Work remotely from the comfort of your home.
  • Gain valuable experience in a professional contact center environment.
  • Use your English and French language skills on a daily basis.
  • Develop your customer service, communication, and problem-solving skills.
  • Consistent Monday-to-Friday daytime schedule.
  • Gain experience navigating multiple systems and handling a variety of customer inquiries.
Interested in this opportunity? Apply now! Our dynamic recruitment team looks forward to helping you take the next step in your career.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.
If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!
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Bilingual Contact Center Agent • Ottawa, Ontario, Canada

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