Talent.com
Nordia Inc.
Remote Canada Post Representative (Calls & Chat) – BilingualNordia Inc. • Ottawa, ON
Remote Canada Post Representative (Calls & Chat) – Bilingual

Remote Canada Post Representative (Calls & Chat) – Bilingual

Nordia Inc. • Ottawa, ON
30+ days ago
Salary
CA$19.92 hourly
Job type
  • Full-time
  • Remote
Job description

Every day, thousands of NQX representatives deliver solutions and build trust with our professional partners' clients across Canada. As a Canada Post Representative, you’ll have the opportunity to work from the comfort of your home. Using your excellent customer service skills, you’ll play a key role in creating positive customer experiences by assisting customers through both phone calls and live chat support.

What NQX Offers:

  • Hourly wage of $ after training;
  • Premiums for weekend hours and bilingualism;
  • Fully-paid training and coaching program;
  • Work from home – equipment provided;
  • Full benefits package after six months, including: Medical, dental, life insurance, Enhanced RRSP contributions, Discounts on insurance;
  • Career progression opportunities to advanced roles as you gain experience.

Your Responsibilities:

  • Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions;
  • Manage multiple chats at once ensuring responses within service standards; Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
  • Handle incoming calls with professionalism, empathy, and a solution-focused attitude;
  • Accurately document customer interactions and follow processes while navigating multiple tools;
  • Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Qualifications:

  • Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time;
  • Typing speed of 40+ WPM with accuracy;
  • Available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST Saturday and Sunday, 9:00 am to 9:00 pm EST
  • Eligibility Criteria: Must reside within the hiring location; Reliable high-speed internet connection (minimum 25 MBPS); Dedicated, quiet workspace free of distractions; Flexibility to work evenings and weekends.
  • Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns;
  • Strong multitasking and problem-solving skills, with attention to detail;
  • Comfortable working under pressure in a fast-paced environment;
  • Previous customer service experience is an asset.

Training Start Date: June 1st, 2026

At , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? !

Create a job alert for this search

Remote Canada Post Representative (Calls & Chat) – Bilingual • Ottawa, ON

Similar jobs

House Sitter Wanted - Seeking Reliable House Sitter In Cantley, Quebec $1 Daily Pay For Excellent

HouseSitter.comCantley, Quebec, Canada
Full-time

I am a home owner, retired senior, aged 76 yrs, located in Cantley, Quebec, looking for a responsible house sitter.I'm still alive or to call my son in Ottawa in case somthing bad has happene... Show more

 • Promoted • New!

Sitter Wanted - Experienced Babysitter Needed In Cantley, Qc – Starting At $20+/Hour!

Sitter.comCantley, Quebec, Canada
CA$20.00 hourly
Part-time

Hello! We are a family residing in Cantley, Quebec, looking for a dedicated and caring babysitter to join us long-term.We need someone experienced with infants and newborns to provide part-time ca... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausVal-des-Monts, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Conduisez avec Lyft, selon votre horaire

LyftVal-des-Monts, QC, Canada
Full-time +2

Les nouveaux chauffeurs à Gatineau gagnent une prime de 250 $ avec 25 courses en 30 jours.Des conditions s’appliquent Qu'est-ce que Lyft? Lyft est une plateforme qui met en relation les chauff... Show more

 • Promoted

Canada Post: On-Call Assistant Role

Canada Post / Postes CanadaOutaouais
Full-time

Launch your career with Canada Post as an on-call Post Office Assistant.This role focuses on customer service, mail sorting, and problem resolution in a dynamic setting.Canada Post is looking for a... Show more

 • Promoted

Bilingual Claims Representative for Remote Work

SCMOttawa, ON, CA
Remote
Full-time

Join ClaimsPro LP as a Bilingual Claims Representative, working remotely across Canada.Your main focus will be to assist clients with insurance claims in both English and French.In this full-time p... Show more

 • Promoted

Associé(e) au comptoir entrepreneur (Temps partiel) - The Home Depot Canada

The Home Depot Canadaottawa, on, ca
Full-time

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and ... Show more

 • Promoted

Clinical Research Contracts Lead- Canada Remote

ICON Strategic Solutionsgatineau, qc, ca
Remote
Full-time

ICON plc is a world-leading healthcare intelligence and clinical research organization.We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join u... Show more

 • Promoted

Cold Calling Specialist - ERP Consulting for NGOs - ottawa

Cantatus Systems Group, Inc.ottawa, on, ca
Full-time

Cantatus is a specialized ERP consulting firm dedicated to serving Not-for-Profits (NFP), Non-Governmental Organizations (NGOs) and First Nations across Canada.We help mission-driven organizations ... Show more

 • Promoted

Bilingual Manager Life & Disability Claim Management

Empire Lifegatineau, qc, ca
Full-time +2

Bilingual Manager Life and Disability Claims Management.Location: Remote anywhere in Canada or Hybrid if close to an office.The total target compensation (TTC) range, including salary and target bo... Show more

 • Promoted

Full-Time Focus Group Participant - Remote

ApexFocusGroupOttawa, ON, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Writer/Journalist Internship Part-Time in Worldwide - Remote Worldwide

The Borgen ProjectChelsea, QC, CA
Remote
Part-time +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more

 • Promoted

Want Cash Jobs? Earn With Uber Instead

Uber eatsCantley, QC, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Jas looking for a babysitter or nanny in Cantley

SitlyCantley, CA
CA$20.00 hourly
Full-time +1

Were looking for ananny/housekeeperto help us with cleaning, cooking, and caretaking for our little baby boy and soon to come sibling in June 2026.Were seeking someone who iskind, responsible, and ... Show more

 • Promoted

Bilingual English Teacher - Remote Role [T] - ottawa

TutorABCottawa, on, ca
Remote
Full-time

We are currently inviting qualified ESL teachers to apply for a remote instructional role supporting international learners through our structured online teaching platform.This is a contract-based ... Show more

 • Promoted

Bilingual Customer Engagement Associate

BET99gatineau, qc, ca
Full-time

BET99 is Canada’s Premiere Online Sportsbook and Casino.Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our inte... Show more

 • Promoted

Remote Call Center Champion - Bilingual CSR & Growth

MCIOttawa, ON, CA
Remote
Full-time +1

Remote Call CenterCustomer Service Representative.Remote Call CenterCustomer Service Representative.Remote Call CenterCustomer Service Representative.Remote Call CenterCustomer Service Representati... Show more

 • Promoted

Préposé au bistro - cantley

Amerispacantley, qc, ca
Full-time

Joignez-vous à nous et mettez votre talent et votre passion à contribution au sein d’une équipe dynamique et passionnée.Préparer et cuisiner les différentes denrées alimentaires pour des plats comm... Show more