The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Provide information about products and services
Process orders and returns
Update customer information in the system
Provide feedback to management regarding customer complaints and issues
Work closely with other departments to ensure that customer service goals and objectives are met
Qualifications
Bachelors degree in English or any related field.
English proficiency at C1/C2
1-2 years of experience in a customer service role
Strong verbal and written communication skills
Strong customer service skills
Ability to multitask and prioritize
Strong problem-solving skills
Proficient in relevant computer software and tools
Ability to work well under pressure and meet deadlines
Flexible to work onsite, hybrid, or remotely
Experience in customer service or sales is a plus.
Customer Service Representative CN • Ottawa, Ontario, Canada
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