IT Support Specialist

A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs.This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support.Key ResponsibilitiesOversee the organization's IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operationsManage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality supportLead onboarding and offboarding processes, including device provisioning, access management, and system configurationCoordinate vendor relationships, including service agreements, renewals, and software licensing complianceAct as the primary liaison with external IT partners, including Managed Service Providers and other vendorsSupport and maintain core infrastructure, including networks, meeting room technology, and secure document workflowsLead the implementation of new systems, upgrades, and integrations from planning through adoptionOversee IT asset management, including inventory tracking, lifecycle planning, and procurementDevelop and maintain IT documentation, policies, and internal knowledge resourcesDeliver user training and ongoing support to promote effective and secure use of technologyQualifications & Experience5-10+ years of experience in IT operations or infrastructure rolesPost-secondary education in Information Technology, Computer Science, or a related field (or equivalent experience)Certifications in Microsoft technologies (M365/Azure) and/or cybersecurity (e.g., Security+, CISSP, CISM) are considered strong assetsStrong organizational and prioritization skills, with the ability to manage competing demandsExperience managing vendors and external service providersSolid understanding of data privacy, security, and risk management best practicesExcellent communication skills, with the ability to translate technical concepts into clear, practical guidanceExperience developing processes, documentation, and policiesProven ability to lead technical initiatives while maintaining operational stabilityAdaptable and quick to learn new tools and technologiesNice to Have:Experience working and supporting Practice management software (Ghost Practice, Clio Manage, Smokeball, 8am MyCase, Abacus Law, PracticePanther)Experience troubleshooting and supporting NetDocuments Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.This job posting is for a current vacancy with our client.Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking "Apply," you're agreeing to Robert Half's Terms of Use and Privacy Notice.