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Family Engagement & Experience Coordinator (TFT 1.0 FTE)
Family Engagement & Experience Coordinator (TFT 1.0 FTE)The Royal Mental Health Centre • Ottawa, Ontario
Family Engagement & Experience Coordinator (TFT 1.0 FTE)

Family Engagement & Experience Coordinator (TFT 1.0 FTE)

The Royal Mental Health Centre • Ottawa, Ontario
4 days ago
Job type
  • Full-time
Job description

Duties

:Accountability #1: Family Engagement and Experience
  • Promote and support a culture that empowers and engages families/caregivers
  • Coordinate and promote organization-wide adoption and dissemination of leading evidence-informed practices in family/caregiver empowerment and engagement
  • Develop and support the implementation of relevant policies and procedures as required
  • Develop and provide education sessions and resources to staff, in collaboration with the Family Advisory Council, to enhance family-caregiver/staff understanding of family-caregiver empowerment and engagement
  • Provide coaching/mentoring to staff (informal and formal teaching presentations) on soft skills, customer service strategies.
  • Provide presentations as required (. to The Royal’s Board of Trustees, Senior Management Team, Management Council and Staff Forums)
Accountability #2: Family Council
  • Support the activities of The Royal’s families and Family Advisory Councils
  • Act as the liaison between the Family Advisory Council and hospital (provide information on ongoing activities between The Royal and the Council
  • Provide input into the Council’s budget
  • Manage the effective operation of the councils and ensure their alignment with the strategic plan
  • Oversees the compiling and distribution of family information packages around the ROHCG campuses
Accountability #3: Content Expertise – Client & Family Centred Care (CFCC)
  • Develop and support the implementation of a CFCC strategy for the organization with a focus on family engagement and experience
  • Provide coaching/mentoring to staff on skills and approaches to CFCC as it applies to families
  • Provide content expertise on CFCC throughout the organization (. in policy, on committees, for project development) with a focus on family engagement and experience
Accountability #4: Family Support
  • Respond and listen to individual family feedback and re-direct to Client & Family Relations Manager and/or the program as appropriate
  • Record family feedback in the Client Staff Incident & Feedback System as required
Accountability #5: Family Feedback
  • Oversee and support in the implementation of the Ontario Perception of Care/Caregiver survey
  • Guide the Peer Surveyor in reaching as many Royal families as possible to complete the survey
  • Conduct other family feedback processes as required
Accountability #6: Other
  • Work in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of The Royal.
  • Ensure a work environment that is conducive to the Royal’s Harassment-Free Workplace policy.
  • Other assigned duties as required.
Qualifications:
  • Master’s degree in social work is required.
  • Member in good standing with the Ontario College of Social Workers & Social Service Workers.
  • Minimum of 5 years recent clinical Social Work experience in Mental Health and Addiction setting is required.
  • Diverse and broad knowledge of a wide range of mental health and addiction disorders is required.
  • Experience with family engagement, telemedicine, research and project management is an asset.
  • Clear understanding of relevant legislation . MHA, PHIPA, etc.
  • Proficiency in latest versions of standard office software applications including Internet Explorer, Windows, Microsoft Word, Excel, Outlook, Power Point, Meditech, etc.
  • Valid driver’s license and access to a reliable vehicle.
  • Excellent verbal and written communication and documentation skills.
  • Proven presentation, training and group facilitation skills.
  • Strong critical thinking skills to make accurate triage decisions based on brief intake information.
  • Must be able to work with multiple interruptions.
  • Maintain ROHCG mandatory training requirements.
  • Maintain workload measurement and data collection as required and input into the workload measurement system on a regular basis.
  • Willingness to work variable hours, evenings and weekends.
  • English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is considered an asset.
Salary Range: 44.67 to 57.90 per hour
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Family Engagement & Experience Coordinator (TFT 1.0 FTE) • Ottawa, Ontario

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