Senior Business Operations Analyst

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

As part of the Interconnects Product Line Management (PLM) organization, this role will support one of the fastest growing business units within Ciena and help establish world-class business operation practice within the PLM organization.

Key Roles and Responsibilities

• Product Pricing.Develop tools to track pricing and work with PLMs, sales, and commercial mangers on pricing recommendationsDevelop selling propositions to support pricing models and assist account teams in positioning with customers
• Product Costing.Track cost profiles and work with PLMs to develop margin projection models
• Product Forecasting.Develop and maintain various forecast tools and models based on regular account inputs, historic data, analyst reports, and in-house mathematical models.
• Commercial.Work closely with sales and legal departments to review deal sheets, supply agreements, terms & conditions, as well as trade compliance and export/import control.Track, maintain, and recommend portfolio-wide life cycle support terms and conditions
• Financial Planning.Develop multi-year financial projection models with revenues and margin predictions to support multi-year strategic planning
• New Product Introduction (NPI) Logistics.Work closely with PLMs, sales, engineering, and supply-chain-operations to facilitate early product samples shipment for lead customer lab trials
• Product AllocationsWork with PLMs and order fulfillment to facilitate allocation decisions and priority settings in cases when demands outpace supplies.

How You Will Contribute

• Good understanding of basic product financials - ROI, variable cost, cost reduction over time, gross margin, overhead costs, cost of capital, etc
• Advanced Excel skills (Formulas, PivotTables, VLOOKUP, INDEX/MATCH, and Data Tables, What-if scenarios etc)
• Ability to mine data, generate reports, derive meaningful insights
• Ability to synthesize data into actionable recommendations
• General technical knowledge of the network and communications industry
• Detail-oriented and data-driven problem solver
• Driven to understand systems and processes at deep levels so we can get to issue root cause and process improvement
• Self-starter with ability to work independently and as part of a team
• Analytical, fact-based problem solver
• Excellent written, verbal and presentation skills
• Demonstrated experience working on multiple deliverables or projects from initiation to close-out, including effective planning, requirements gathering, workflow mapping, schedule, and issue tracking, highly organized
• Customer/market focused - ability to identify and prioritize business impacts of various tasks and requests
• Comfortable working with team members, broad range of co-workers across organizations, including peers and executives
• Ability to handle a fast-paced business environment

Must Haves

• Minimum of 5 years working in technical business role in telecom, datacom, components, or software industry
• University degree

The annual pay range for this position is $71,800 - $114,800 CAD

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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.