What we do.
We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.
Who we are.
Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and supported with speed, knowledge, precision and friendliness.
Providing the absolute best customer experience is always our top priority.
Forget the 45 minute hold times- we average 1 minute wait times to reach a live technical support specialist.
And while that's unheard of in telecommunications- so is our proactive Customer Success team who maintain a 1% customer churn rate in an industry where over 20% is the norm.
Join us and be a part of an evolving Customer Success team- where your input is not only valued, but incorporated into our daily work.
What you'll do.
What you need to be a CSM with us.
What we offer.
Job Type: Full Time, Contract for 12 months with potential to extend
Schedule: Monday to Friday 9am-5pm EST
Compensation: Base Salary + Commission, OTE $ 43-55,000 CAD
This is an in-office hybrid position – with the potential to work remotely 2-3 days a week- we want you to be in the middle of all the action!
Looking for a change? Want to do something new? Need to make a difference? It's time to learn, do, and become more than you ever thought possible.
net2phone Canada is committed to creating an inclusive environment where all candidates, employees, and clients feel like they belong. To ensure an inclusive and accessible candidate experience, accommodations are available upon request for all stages of the selection process.
To request an accommodation, please complete our online form or call 1-888-508-2749. You can also reach us by mail at 5424 Canotek Road, Ottawa, Ontario, K1J 1E9, Canada. You can find more ways to contact us and learn more about our accessibility commitment at https://www.net2phone.com/en-ca/accessibility
Bilingual Customer Success Manager (12 Month Term) • Ottawa, Ontario, Canada
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