Business Systems Analyst III

Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Information technology
Job posting ID: 8368

​Employment status: Regular full-time

Classification: ITB
Salary/Rate of pay: $89,894 - $108,493

Application deadline: 2026-03-04

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role
Canadian Blood Services is looking for a Regular full-time Business Systems Analyst III to join our dynamic Internal Customer Experience - Custom Productivity Solutions team.

The IT Internal Customer Experience team manages the delivery and operation of IT services related to employee experience and productivity, blood operations, data & analytics and optimization, making IT more effective, reliable and consistent.

In this role, reporting to the Manager, Custom Productivity Solutions, you will serve as the primary interface between internal business customers, the Custom Productivity Solutions team, and third-party vendors. You will lead the planning, development or acquisition, and implementation of business systems that support critical organizational needs.

Formula for success

• Applying your skills in building strong client relationships, you will develop joint strategic roadmaps and tactical plans in support of client business imperatives.
• Utilizing your skills in systems analysis, you will assess potential enhancements or upgrades to existing products and support the development of new products, including user story creation aligned to client requirements.
• Employing your skills in business system development, you will lead system development and enhancement activities in close partnership with clients, software development team members, and various IT and business groups, including developing system test cases and completing system validation activities.
• Demonstrating your skills in product and project management, you will manage end-to-end product development initiatives from discovery to deployment and end of life, while supervising, mentoring, and coaching junior and intermediate business systems analysts.
• Exercising your skills in process and quality improvement, you will coordinate the development and research of process, quality, and project standards, team practices, and industry developments to drive efficiency.
• Leveraging your skills in end-user support and analytics, you will provide technical support and trend analysis to identify, diagnose, and resolve product usability issues and respond to inquiries with recommended options.

Desired education and skills

• Post-secondary level education (e.g., college, technical institute, or university) in a relevant discipline from a recognized academic institution, preferably in Business, IT, Computer Science or Software Engineering.
• Minimum 10 years of experience as a business systems analyst, IT project manager, systems analyst, software developer.
• Experience with business process development and workflow automation techniques. Strong problem analysis, planning, validation/testing (e.g., Micro Focus ALM) and organizational skills.
• Ability to conduct business professionally and develop strong working relationships with customers. Creative, positive, and self-motivated with excellent communication skills; ability to articulate user stories/incidents to IT subject matter experts for new and existing business systems.
• Strong documentation skills (e.g., use cases/stories, business requirements, project plans, training, user guides and support tickets).
• Ability to coach junior and intermediate business systems analysts and software developers on detailed assigned tasks.
• Experience with an Enterprise Content Management (ECM) platform e.g., OpenText, a Quality Management System (QMS) e.g., EtQ Reliance, Microsoft 365 (Power platform specifically) and cloud/virtual solutions would be an asset.
• Experience with Agile software development methodologies and tools (eg., Atlassian) would be an asset.

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 8%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services office site at least 40% of the time/2 days of the week.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• This role may require travel for team meetings, project work, and other work-related commitments.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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