Senior Consultant, Artificial Intelligence - NowAssist

Job Type: Permanent
Work Model: Hybrid
Reference code: 131187
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

--

What will your typical day look like?

As a Senior Consultant specializing in Artificial Intelligence (AI) for NowAssist within ServiceNow, you will lead the design, implementation, and optimization of intelligent automation solutions leveraging ServiceNow’s AI and machine learning capabilities. You will collaborate with clients to solve complex business challenges, drive digital transformation, and deliver measurable value through AI-powered workflows and virtual agents.

About the team

As a Senior Consultant - AI -NowAssist - you will:

• Lead ServiceNow NowAssist AI engagements, including requirements gathering, solution design, development, and deployment.
• Architect and implement AI-driven solutions such as virtual agents, predictive intelligence, and automation workflows within ServiceNow.
• Advise clients on best practices for integrating NowAssist features to optimize business processes and enhance user experiences.
• Collaborate with cross-functional teams (business analysts, developers, project managers) to deliver end-to-end ServiceNow AI projects.
• Develop and deliver technical documentation, solution presentations, and training for clients and internal stakeholders.
• Stay current with ServiceNow platform updates, AI trends, and industry best practices to ensure innovative and effective solutions.
• Troubleshoot and resolve technical issues related to ServiceNow NowAssist AI functionalities.
• Mentor junior consultants and support business development activities, including proposal writing and client presentations.

Enough about us, let’s talk about you

• Bachelor’s and/or Master’s degree in Computer Science, Information Technology, Engineering, or related field.
• 4+ years of experience with ServiceNow platform, including at least 1 year focused on NowAssist, AI, or automation modules.
• Strong understanding of ServiceNow architecture, AI/ML capabilities, and integration methods.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide), workflow automation, and virtual agent configuration.
• Proven track record of delivering complex ServiceNow AI projects for enterprise clients.
• Excellent communication, presentation, and client-facing skills.
• ServiceNow certifications (Certified Implementation Specialist, NowAssist, or related) highly desirable
• Quebec Locations: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

Preferred Skills:

• Experience with other AI platforms or automation tools (e.g., Microsoft Power Automate, UiPath, RPA).
• Knowledge of ITSM, ITOM, HRSD, or CSM modules within ServiceNow.
• Familiarity with cloud technologies and data analytics.

Total Rewards

The salary range for this position is $80,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.