Technical Support Specialist

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Passionate about organizational management, people and administration

Corfix is one of Canada’s fastest-growing SaaS companies in construction tech, specializing in job site management with a focus on safety, compliance, and efficiency. From digitizing safety forms to managing time cards, assets, and projects, Corfix helps companies run a safer, smarter, and more efficient operation.

Are you a recent graduate passionate about building great software and excited to grow your skills in a supportive, fast-paced environment? We are seeking an energetic and motivated Technical Support Specialist to join our team, where your contributions will have a real impact on worker safety. You’ll collaborate with talented teammates and help shape the future of our product.

WHAT YOU WILL DO

You will be part of a collaborative team consisting of developers, quality analysts, and product managers. Your day-to-day will focus on:

• Technical Support & Troubleshooting: Act as the second level of support for the Customer (CS) team, addressing technical inquiries and providing guidance on customer-reported issues.
• Bug Diagnostics: Investigate, reproduce, and diagnose bugs, working closely with the development team to identify workarounds and long-term solutions.
• Internal Collaboration: Respond to technical questions in internal development channels, assisting team members with debugging and troubleshooting efforts.
• Incident Response: Serve as the first point of contact for high severity bugs and outages outside of business hours.
• Integration & Automation: Support the development of customer integrations using a no-code/low-code Integration Platform as a Service (iPaaS).
• Workflow Design: Design and implement generic and customer-specific integration workflows to streamline data flow and automation between systems.
• System Stability: Follow established incident response playbooks and work proactively to mitigate potential disruptions and ensure system stability.

WHAT YOU BRING

• Education: University degree or college diploma in Computer Science, Computer Studies, Information Technology, Engineering, or a related field (or equivalent experience).
• Foundations: Familiar with software engineering fundamentals and programming concepts.
• Technical Aptitude: Strong problem-solving skills, attention to detail, and a curious, quality-oriented mindset.
• Customer-Centric Mindset: A strong desire to help others and the ability to translate complex technical issues into understandable guidance for non-technical teams.
• Logic & Flow: Strong logical reasoning skills, particularly useful for designing and implementing integration workflows and data automation.
• Communication: Ability to collaborate with internal teams to enhance integration capabilities and maintain best practices for scalable solutions.
• Adaptability: The energy and motivation to work in a fast-paced environment and a willingness to participate in an after-hours on-call rotation for incident response.

WHAT WE OFFER

• Growth & Mentorship: Thrive in an environment where you will be mentored by talented professionals with diverse skills and experiences, helping you reach your full potential.
• Rewarding Benefits: Enjoy competitive compensation, comprehensive benefits, and a stock option plan.
• Work-Life Balance: This hybrid/remote role offers the flexibility to work both remotely and from our office in Kanata, ON. We also offer unlimited vacation to support a strong work-life balance.
• Meaningful Work: Join a company where people take pride in their work and genuinely enjoy being part of the team.

COMPENSATION

Salary: $45,000 - $55,000 per year.

TRANSPARENCY & DISCLOSURES

• AI Disclosure: Please note that AI tools are used during the screening and selection stage of our recruitment process to assist in ranking or filtering applications.
• Vacancy Disclosure: This role is for a currently available vacancy.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Construction

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