Growth & Client Relationship Executive

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Fractional COO | Integrator | 25+ Years Scaling Thriving Teams & Operations from $5M to Exit | I Help Companies Drive Growth & Impact through…

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https://ca./job/growth-client-relationship-executive-ffe0a4388cabc293

TalentMap.com | Growth & Client Relationship Executive | Hybrid

The Opportunity

TalentMap is an Ottawa-based organization with 25+ years of experience building world‑class employee survey experiences for medium and large organizations across North America.

Position Overview:

We are looking for a Growth and Client Relationship Executive at TalentMap to achieve time‑bound retention, nurturing, and growth targets across our customer base. This role is responsible for building and strengthening long‑term client relationships, ensuring customers continue to derive value from TalentMap’s products and services, and proactively identifying opportunities for account expansion. Working collaboratively with Sales, Customer Success leadership, and cross‑functional teams, this position manages customer accounts with a focus on satisfaction, retention, and measurable growth. This is a unique opportunity to contribute to an award‑winning professional services and software company.

Reports To: VP of Client Success

Core Responsibilities:

1. Account Growth and Revenue Management

Identify sales opportunities to expand and upsell TalentMap’s offerings within existing accounts.

Collaborate with the sales team to develop proposals and renewals.

Track account performance metrics, retention rates, and revenue goals.

Meet or exceed assigned account revenue targets.

2. Relationship Management

Serve as the primary point of contact for assigned accounts.

Maintain regular communication through scheduled check‑ins, business reviews, and informal touchpoints.

Build and maintain trust‑based relationships with HR and executive‑level stakeholders.

Understand client organizational structures, needs, goals, and priorities.

3. Client Success and Satisfaction

Ensure client satisfaction with TalentMap’s services and solutions.

Monitor client usage, proactively identifying risks, and ensuring effective solutions to client issues.

Act as a liaison between clients and TalentMap’s delivery teams (consultants, analysts, technical support).

Facilitate problem resolution and ensure timely responsiveness to client inquiries.

4. Project Coordination and Delivery Support

Coordinate internally to ensure smooth onboarding, survey deployment, and reporting activities.

Monitor and manage client project timelines and deliverables.

Support and guide clients on best practices for successful survey execution and follow‑up actions.

5. Strategic Advisory

Proactively provide insights and recommendations to clients based on survey results, benchmark comparisons, and industry best practices.

Offer strategic input and solutions aligned to the client’s business objectives.

6. Internal Collaboration and Communication

Collaborate with internal teams (Sales, Marketing, Operations, Consulting, Product Management) to ensure clients’ expectations and requirements are consistently met or exceeded.

Participate actively in internal meetings to advocate for client needs and share feedback.

7. Reporting and Administration

Maintain accurate and detailed records in CRM systems (e.g., Salesforce, Klient, HubSpot).

Provide regular reports on account status, activity, and outcomes.

Document client interactions, feedback, and insights clearly and consistently.

Desired Skills and Qualifications:

Experience: 3+ years of experience in Sales and Account Management or Client Success roles, preferably in B2B or professional services environments.

Account Growth and Revenue Management: Experience with sales, upsells, growing existing accounts, renewals, referrals for long terms customer success

Communication: Strong interpersonal, listening, and communication skills (written and verbal).

Relationship‑Building: Ability to engage and maintain relationships at executive and operational levels.

Business Acumen: Understanding of HR practices, employee engagement, and organizational development concepts.

Proactivity: Demonstrated ability to anticipate client needs, act proactively, and deliver consistent results.

Organizational Skills: Exceptional organization, project management, and attention to detail.

Technology: Comfortable using CRM and project management software (Salesforce, HubSpot, etc.).

Analytical Mindset: Capable of interpreting and presenting data‑driven insights to clients.

Key Performance Indicators (KPIs):

Account Revenue Growth (upsells, renewals, account growth)

Client Retention Rate

Manage client projects hands‑on to master our delivery model

Client Satisfaction (NPS or similar client feedback measures)Timeliness and quality of client communication

Identification of upselling and cross‑selling opportunities

You are:

Keen to pick up the phone and call clients about upsells, renewals and account management

Able to balance strategic thinking with hands‑on execution

A Data‑driven decision maker who translates analytics into action

Excellent collaborating with multiple departments

Bonus if you have Industry experience and knowledge in HR and Surveys & assessments

What We Offer

Full details and application info available at: https://ca./job/growth-client-relationship-executive-ffe0a4388cabc293

Note: Those that apply through Linkedin or channels other than Indeed will not be reviewed.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Business Development and Sales
• Human Resources Services

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