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SkySys
AV Technician - OttawaSkySys • Ottawa, ON
AV Technician - Ottawa

AV Technician - Ottawa

SkySys • Ottawa, ON
30+ days ago
Job type
  • Full-time
Job description

Job Title: Dispatch AV/IT Technician
Schedule: Variable, onsite based on dispatch needs

Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Responsibilities
  • Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
  • Manage and track loaner/spare devices using customer-provided systems.
  • Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
  • Manage conference room accounts (add/remove users, password resets, ownership updates).
  • Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
  • Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
  • Coordinate with third-party vendors and procurement teams when required.
  • Support equipment replacement or reset during failures under guidance from central IT.
  • Ability to work at height when required (ladder/lift).
  • Maintain communication with onsite/offsite teams to report changes, issues, or updates.
  • Ensure proper coverage during leaves and follow site operational processes/SOPs.


Must-Haves
  • 2–4 years of experience in IT and AV support.
  • Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
  • Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
  • Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
  • Ability to perform physical tasks, including lifting equipment and working at height.
  • Strong communication, customer service, and documentation skills.
  • Ability to follow SOPs, ticketing processes, and escalation guidelines.


Good-to-Haves
  • Experience using ITSM tools (ServiceNow, Jira).
  • Exposure to AV control systems or room management systems.
  • Basic understanding of AV-over-IP or networked AV environments.
  • Experience working in enterprise or fast-paced onsite environments.
  • Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
  • Audio Visual Support
  • Basic understanding of networking and TCPIP
  • Basic understanding of fiber, copper, network infrastructure
  • Crestron Fusion
  • Hardware support
  • Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
  • Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
  • Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
  • Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
  • Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
  • Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
  • CompTI certA A+
  • OEM Certifications

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AV Technician - Ottawa • Ottawa, ON

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