Job Description
What is the Opportunity?Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their technical needs. You will be working in a fast-paced environment answering calls and chats.Initial training will be carried out over a two-week period in which you will need to be available during the day Mon – Fri.What will you do?Monitoring and categorizing incoming calls and chats analyzing frequently asked questions and defining procedures.
Tech Support Services analysts are the first point of contact for internal employees supporting their technical needs.
Resolve Level 1 technical issues & Escalate Level 2 support teams.
Evaluating the efficiency of new tools and utilities, used for service desk services.
Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards, or systems.
Ensuring employees receive excellent support during their engagement.
Ability to troubleshoot basic troubleshooting issues for Computer hardware, software, mobile devices, printers, telephony, and remote access.
Will be supporting employees by Chat and Calls.
This is a Work from Home position.
Our desk is open 365 days a year, 24 hours a day. Including Statutory Holidays.
Must be able to work 37.5 hrs a week. Days or Nights.
Require a quiet and secure space within your home to perform your role.
Strong Internet/Wifi connection required.
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Excellent communication skills both oral and written.
Previous Customer Service Experience.
Strong analytical and technical disposition.
Client first mindset.
Good understanding on Computer Operating systems and Microsoft Office applications.
Microsoft certifications.
Knowledge of ServiceNow, Software Center.
VPN and RSA experience/knowledge.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-06-04Application Deadline:
2026-06-25Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Bilingual Technical Support Services Analyst • TORONTO, Ontario, Canada
Our client is currently seeking a Technical Support Analyst to join their team.The ideal candidate will have a combination of a strong technical background and experience working with customers in ... Show more
As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence.We foster a professional, supportive, and engaging environment where ... Show more
A leading company in Canada seeks a Bilingual Customer Service Professional for a 12-month contract with potential extension.This hybrid role allows flexibility in work location, requiring only fou... Show more
A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more
A customer service firm is seeking candidates in London, Ontario, for a role in customer service and technical support.The ideal candidate will handle customer inquiries via calls and online commun... Show more
Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more
As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence.We foster a professional, supportive, and engaging environment where ... Show more
Excel in a bilingual role as a Merchant Support Specialist.This position requires fluency in English and French, providing 24/7 support either remotely or in a hybrid setting.As a Merchant Support ... Show more
Elevate customer experiences as a Bilingual Customer Support Expert, serving our clients in both French and English.Your expertise in technical troubleshooting and client relations will ensure sati... Show more
About the Company L Squared is a Saa S company building the next generation of communication solutions for the modern business that harnesses the power of data, analytics, and a simple user interfa... Show more
A leading automotive marketplace in Toronto is looking for a Bilingual Client Support Specialist for a one-year temporary position.You'll provide essential customer support, acting as a primary con... Show more
The Technical Support Analyst serves as a Docebo product expert and the first point of contact for customer issues and inquiries.This role ensures customer satisfaction by addressing technical conc... Show more
Bilingual Technical Customer Support Specialist - English & Spanish.Job Openings Bilingual Technical Customer Support Specialist - English & Spanish.Fortune 100/500/1000 companies to small and mid-... Show more
Title: Technical Support Analyst, Applications.Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Information Technology (IT) department manag... Show more
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to gro... Show more
Dream is looking for an Analyst, Technical Support!.We’re always looking for talented people to join our growing community.Dream’s Technical Services team is hiring a Technical Support Analyst to p... Show more
Technical Support Analyst – Wealth Systems (Toronto, ON).Senior Technical Support Analyst.This role involves troubleshooting applications, servers, and databases, analyzing data with.Provide techni... Show more
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.If you’re passionate about developing your career, while helping others along the way, come join ... Show more
B3 is a cloud-native, AI-driven data experiences innovator that puts data to work for everyone.Powered by AI, data science, and a secure data foundation, our platform makes data actionable with sea... Show more
Step into the role of Technical Support Analyst at Ripple, where you’ll be crucial in resolving client issues quickly and effectively.This position allows you to impact the global financial system.... Show more
