Post Sales Solutions Engineer
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JOB_DESCRIPTION.SHARE.HTMLJob Description
Why N-ableAt N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.
N-able is seeking a Post Sales Solutions Engineer to join us on this exciting journey as we grow!
Please note this is a hybrid role, therefore attendance at the Ottawa collaboratio hub is required.
· Build and Foster Relationships: Connect with partners to really understand their needs, tech stack, and how they're using our products, making sure they get the most out of their investment in N-able.
· Technical Expertise and Guidance: Offer top-notch technical advice by digging into complex requirements and making sure they fit well with N-able products. Work closely with partners to navigate any product gaps, and lead by example within the team, mentoring your colleagues.
· Partner Success Advocacy: Be the voice of our partners in technical talks with Product Management and Development. Show them how they can get even more out of N-able products to boost their business.
· Solution Design and Implementation: Collaborate with partners to tackle their technical needs. Guide them through creating custom monitoring, automation, and reporting solutions that fit their goals perfectly. Share best practices for deploying N-able products.
· Troubleshooting and Problem Solving: Get hands-on with tricky technical issues, making sure partners' problems are solved quickly, whether by you directly or by looping in our Support or other teams when needed.
· Training and Enablement: Provide training and support to both partners and internal teams, ensuring everyone gets the most out of N-able products.
· Market and Competitive Insight: Use your knowledge of MSPs and competitors to help with customer migrations and share insights that keep our partners ahead of the curve.
· Documentation and Accountability: Keep track of partner interactions, project updates, and solutions, ensuring everything’s communicated clearly and everyone’s on the same page.
· A proactive and curious mindset, always ready to engage with partners, ask the right questions, and dig into their unique technical needs.
· Previous experience in a customer facing technical role, especially within an MSP or in selling to MSPs.
· Strong communication and presentation skills, with the ability to lead and convey complex ideas clearly and consult effectively with partners in face-to-face meetings or in-person.
· Proficiency in Windows operating systems, scripting, automation, networking, and virtualization. Experience with Mac operating systems is preferred.
· A background in supporting Remote Monitoring and/or PSA solutions is a big plus.
· The ability to thrive in a fast-paced, dynamic environment, showing initiative and independence while meeting set objectives.
· Strong self-management and customer service skills, ensuring you can handle multiple projects and partner needs.
· A technical degree is complementary, but your experience and skills are what really count.
· Willingness to travel up to 5-10% of the time
What do we offer you?
Post Sales Solutions Engineer • Ottawa, OntarioCanada
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