Talent.com
The Toronto-Dominion Bank (Canada)
Customer Experience Associate - Inviting Applicants who identify as First Nation (Status andThe Toronto-Dominion Bank (Canada) • Etobicoke, Ontario
Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and

Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and

The Toronto-Dominion Bank (Canada) • Etobicoke, Ontario
30+ days ago
Job type
  • Part-time
Job description

Description

:

Can you bring your charming self to work and make customer interactionsdelightfulone? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? Ifsothen,take the next step to your future today and apply for the position ofa CustomerExperience Associate. We are expecting an all-around champion who can understand customer needs andadvisebest suited banking solutions for a positive customer experience.

In this role, you will:

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

  • Understand anddeterminecustomer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

  • Achieve assigned goals and businessobjectivesby promoting banking solutions and completing business processes ina timelyandaccuratemanner

  • Connect personally with customers toadvisethem appropriately and clearly on banking solutions and processes

  • Help build a positive,diverseandequitablework environment by promoting team effectiveness as well asparticipatingin personal performance development

  • Assistthe team by respecting coworkers, staying dedicated, and keeping everyoneup-to-dateon the status of routine activities

  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

  • Job Requirements:

  • High School diploma and/or 1+ years of relevant experience

  • Undergraduatedegree or equivalent is an asset.

  • Strong administration, organizational,planningand time management skills to work in a fast-paced environment.

  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) andinternet.

  • A go-getterwho can exercise initiative and beaccurateand detail oriented to handle several tasks and changing priorities.

  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet
Create a job alert for this search

Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis for future opportunities in Etobicoke • Etobicoke, Ontario

Similar jobs

Atlas Experience Cafe Associate.

Atlas Machinery Supply Ltd.Vaughan
Full-time

Atlas Tools and Machinery is a proud,family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954.As a trusted provider of ind... Show more

 • Promoted

Sales Associate for Customer Satisfaction

StaplesOakville, ON, CA
Full-time

Enhance customer satisfaction as a Sales Associate.Focus on delivering exceptional service and achieving sales targets in our diverse product range, including furniture and technology.You will enga... Show more

 • Promoted

Customer Support Associate - HR Focus

AerotekMississauga, Peel Region, CA
Temporary

Accelerate your career with Aerotek as a Customer Support Associate (HR Focus) in Mississauga, ON.This 18-month temporary position emphasizes superior HR and payroll service delivery.As a key playe... Show more

 • Promoted

Customer Experience Associate

TDVaughan
Full-time

TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the colleague experience at TD.Our c... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausBradford West Gwillimbury, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Experience Specialist — Growth & Impact

RelayMississauga, Peel Region, CA
Full-time

A financial technology company based in Metro Vancouver is seeking a Customer Experience Specialist to enhance customer support.In this role, you will engage with customers through phone and email,... Show more

 • Promoted

Experience Design Associate (Facilitation and Training)

LaridaeMississauga, Peel Region, CA
Full-time

This is a behind-the-scenes enablement role focused on drafting and refining materials, supporting delivery readiness, and ensuring strong preparation and follow-through so facilitators can deliver... Show more

 • Promoted

Director of User Experience

PhreesiaMississauga, Peel region, Canada
Full-time

Phreesia is seeking a seasoned and visionary.Director of User Experience (UX).This is a unique opportunity to shape and champion a business-driven, AI-enabled UX strategy that transforms how patien... Show more

 • Promoted

Market Research Associate - No Experience

Clubshop | USKing, Ontario
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Client Experience & Sales Coordinator

WSA – Wonderful Sound for AllMississauga, Peel Region, CA
Full-time +1

A leading hearing care provider in Mississauga seeks a Sales & Client Care Coordinator to enhance client experiences and drive sales.Responsibilities include managing schedules, recommending produc... Show more

 • Promoted

Customer Experience Specialist

Isolocity QMSMississauga, Peel region, Canada
Full-time

We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.Isolocity provides quality mana... Show more

 • Promoted

Full-Time Focus Group Participant ($75- $150 per 1 hour session)

ApexFocusGroupVaughan
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Member Experience Supervisor

Movati Athletic (Group) IncBurlington, Halton Region, CA
Full-time

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel.Acting as a delegate to the Experience Manager, you are a people-oriented supervi... Show more

 • Promoted

Healthcare Customer Service Associate Job

SRx Health SolutionsMississauga, Peel Region, CA
Full-time

SRx Health Solutions seeks a Customer Service Associate in Mississauga to enhance its operations team.This role combines customer engagement with logistical support in healthcare.In this position, ... Show more

 • Promoted

Retail Store Associate — Make an Impact & Grow

SaversMississauga, Peel Region, CA
Full-time +1

Savers is seeking Retail Store Associates for full-time and part-time positions in Mississauga.As part of our team, you will create a welcoming environment for customers and donors, and contribute ... Show more

 • Promoted

Customer Experience Associate — Create Positive Shopping

Dollar Tree, Inc.Mississauga
Full-time

A leading retail company in Mississauga is seeking a Customer Service Associate to deliver an exceptional shopping experience.The ideal candidate will have previous customer service experience in a... Show more

 • Promoted

Pharma Patient Access Associate (Bilingual EN/FR) - Travel

Inizio EngageOakville, ON, CA
Full-time

A healthcare engagement partner is seeking a Patient Service Associate in Oakville, Ontario.This role requires strong interpersonal skills and offers a gateway into the pharmaceutical industry with... Show more

 • Promoted

Operations Associate, Eastern Canada

BBYO -Vaughan
Full-time

At BBYO, we're motivated by our mission, inspiring us to reimagine work to make it fun, flexible, and fulfilling.We're looking for an organized, detail-oriented Operations Associate to join our tea... Show more

 • Promoted

Remote Customer Experience Specialist

Mass MarketsMississauga, Peel Region, CA
Remote
Full-time

A leading business services company in Ontario, Canada, is seeking a Remote Customer Service Agent.In this role, you will assist customers with inquiries and ensure exceptional service for a divers... Show more

 • Promoted

Environmental Services Associate

CAA Club GroupVaughan, ON, CA
Full-time

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad.As a trusted Member-based organization, we provide products and ser... Show more