Analyst,Server&DatacenterService

The Analyst, Server and Datacenter Services will be responsible for day-to day operational support of our on-prem and cloud-based server infrastructure.

This role is responsible for monitoring and operations of Active Directory, Citrix, VMWare, Azure and Oracle Clouds, SSO, Windows and Linux servers, storage, printing, backup and DR.

This position will need to work collaboratively with functional areas and IT partners to achieve project objectives and deliverables to ensure we provide a high-quality response to our customers.

The right person for this role will be passionate about technology and providing high quality service. He / she will be open and willing to take on various tasks and requests and manage them until completion which includes providing global support for the enterprise servers and associated services which will require working outside US standard working hours.

We offer a hybrid work environment with an on-premises / remote work schedule.

Accountabilities

• Provide monitoring and support for Windows, Linux, Active Directory, Certificates, Citrix, VMWare, Veeam, Nimble, HPE Servers, Azure and Oracle Clouds, SSO.
• Perform troubleshooting activities and identify single points of failure / risks to the business and provide reasonable solution to remediate the risk.
• Monitor and analyze servers and related systems’ performance and provide reports on a regular basis identifying hotspots.
• Perform daily ticket maintenance.
• Actively monitor and react to real-time infrastructure conditions to quickly identify and react to issues and outages.
• With some guidance deploy, maintain, and update the infrastructure including but not limited to Windows, Linux, Active Directory, Citrix, VMWare, Veeam, Nimble, HPE Servers.
• Contribute to and offer support for the overall ITIL Roadmap strategy for the company.
• Follows detailed documentation, standards, and guidelines, for all supported technologies.
• Take correction action to improve system performance, travel to off-site locations to perform related work as required.
• Actively participate in team, strategy and business meeting as needed.
• Participate in the 24 / 7 / 365 On-Call rotation.

Required Skills and Experience

• Microsoft MCSA or MCSE, Azure Administrator preferred; Associate or bachelor’s degree in Engineering preferred
• 3+ years’ experience in the following technologies : Windows Server 2008 and later Active Directory, DNS, DHCP, Group Policies, Certificates, IIS Citrix XenApp / XenDesktop, Netscaler or other load balancers Nimble or other enterprise class storage, iSCSI VMWare ESXi, vCenter VEEAM or other enterprise backup and DR solutions Azure SSO or other SAML based SSO solutions Azure cloud
• Experience in multi-datacenter, multi-site infrastructure utilizing site-to-site replication
• Comfortable with troubleshooting networking issues and understanding of network protocols and routing.
• Good scripting abilities using PowerShell, VBScript, Python, or other scripting languages.

Preferred Skills and Experience

• Strong interpersonal skills, ability to collaborate and work cohesively with other cross-functional team members.
• Strong customer service mindset.
• Ability to make good judgments, decisions, negotiate and problem solve.
• Ability to understand and clearly communicate technical information to non-IT teammates.
• Maintain a high level of knowledge regarding the client’s computing environment.
• Must demonstrate strong sense of urgency regarding solving end-user issues.
• Efficiently and effectively solve problems regarding system errors or usage issues.
• Must be able to minimize downtime by rapidly diagnosing and resolving problems.
• Be able to track and document information regarding troubleshooting techniques.
• Maintain a high level of teamwork and communication.
• Strong time management capabilities.
• Ability to perform after-hours work for scheduled maintenance and unscheduled issue resolution.
6 days ago