Talent.com
Donna Cona
Technical Support SpecialistDonna Cona • Ottawa, Canada
Technical Support Specialist

Technical Support Specialist

Donna Cona • Ottawa, Canada
30+ days ago
Job type
  • Full-time
Job description

Reference #: 8097
Location: Ottawa
Type: Sub-contract
Description: This posting is for an incorporated contract engagement and is not an employment position.

Donna Cona Inc. is crurently seeking a Technical Support Specialist, for one of our key government clients.

Candidate MUST have the following:

  • A valid security clearance at the level of Enhanced Reliability;
  • A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce;
  • Minimum of two (2) years of experience maintaining and supporting application, infrastructure, and security solutions in a large organization;
  • General knowledge of IT industry technology and best practices and specific knowledge in security and infrastructure technologies such as web servers, application servers, Intel / Linux / AIX servers, workstations, databases, network, Cloud Computing, Automation, Logging methodologies and platforms Splunk, SIEM / Syslog;
  • Automation or scripting background with PowerShell, Python, GitLab and Ansible;
  • Attention to detail, effective at planning, excellent analytical and problem-solving skills, self-organized and a demonstrated self-starter with the ability to influence others;
  • Strong communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment; and
  • Demonstrated desire to implement change and make a contribution to the organization and with a proven history of making appropriate decisions and recommendations.

Candidate should have the following demonstrated experience:

  • Demonstrating strong fundamentals and best-practices while working hands-on with a variety of technologies;
  • Following ITIL best practices re: incident management, problem management, and change management;
  • Completing deliverables and delivering solutions with the highest possible quality in the most efficient and effective manner;
  • Crystal clear communication skills and providing detailed documentation as required;
  • Providing support to existing technology stacks such as GitLab, Ansible, and NXLog;
  • Embodying world-class service and support;
  • Deploying solution components and participating in appropriate functional and non-functional testing;
  • Working with internal and external stakeholder teams to implement / validate solution integration points;
  • Participating in meeting and training events with a willingness to share knowledge and learn from others;
  • Demonstrating commitment to respectful workplace and workplace diversity initiatives;
  • Fostering the department’s culture with a focus on teamwork and stewardship with business units; and
  • Supporting continual improvements of squad and department methods, tools, and techniques.

Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.

Create a job alert for this search

Technical Support Specialist • Ottawa, Canada

Similar jobs

Technical Support Specialist

Ross VideoOttawa, ON, CA
Full-time

Manager, Technical Support – Frontline.Assist customers with technical setup questions, troubleshooting efforts, and product‑specific solutions.Take ownership of customer issues reported and see pr... Show more

 • Promoted

Technical Support Specialist

Donna Cona Inc.Ottawa, ON, CA
Full-time

Description: This posting is for an incorporated contract engagement and is not an employment position.Technical Support Specialist, for one of our key government clients.Candidate MUST have the fo... Show more

 • Promoted

Bilingual Remote Technical Support Specialist

Xplore Inc.Ottawa, ON, CA
Remote
Full-time

A leading broadband company in Canada is hiring a Bilingual Virtual Technical Support Specialist to assist customers with internet connectivity issues.This remote role requires strong customer serv... Show more

 • Promoted

Level 1 Technical Support Specialist Remote

ENERCON Gesellschaft mit beschränkter HaftungOttawa, ON, CA
Remote
Full-time

Join ENERCON as a Level 1 Technical Support Specialist, providing crucial remote wind farm monitoring and technical assistance across Canada.Be the first line of support and troubleshoot effectivel... Show more

 • Promoted

Remote Technical Support Specialist, Survey & Engineering

HexagonOttawa, ON, CA
Remote
Full-time

A leading technology firm seeks a Technical Support Specialist focused on 2nd Level Survey support.The role involves resolving customer cases and providing training on Leica products.Candidates sho... Show more

 • Promoted

Customer Support Specialist - Labs

FullscriptOttawa, ON, CA
Full-time

Fullscript is an industry‑leading health technology company that helps practitioners access high‑quality supplements and insights.We value collaboration, curiosity, and a focus on impact.This posit... Show more

 • Promoted

Dynamic Technical Support Specialist for Innovative Software Solutions

HirebridgeOttawa, ON, CA
Full-time

Step into the role of a Tier I Technical Support Specialist and provide essential technical assistance and customer support through both phone and digital platforms.In this position, you will be re... Show more

 • Promoted

Level 2 Technical Support Advocate

ProcurifyOttawa, ON, CA
Full-time

Join a dynamic team as a Level 2 Technical Support Advocate.Focus on resolving complex inquiries and optimizing customer interactions through innovative solutions.This role involves managing high-p... Show more

 • Promoted

Technical Support Specialist

Midea Canadaottawa, on, ca
Full-time

Technical Support Specialist- HVAC.About Midea America Canada Corporation (MACC):.Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving... Show more

 • Promoted

Technical Support Specialist - Ottawa

SIGNIANT INCOttawa, ON, CA
Full-time

Technical Support Specialist - Ottawa.As a key member of the Signiant Technical Support team, the Technical Support Specialist will provide expert-level technical assistance and strategic support t... Show more

 • Promoted

Tech Support Specialist — Remote & Growth

Magna InternationalOttawa, ON, CA
Remote
Full-time

A technology solutions provider in Toronto is seeking a Tech Support Representative to deliver exceptional technical assistance.You will respond to inquiries and resolve hardware, software, and net... Show more

 • Promoted

Technical Support Specialist

CorfixOttawa, ON, CA
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Corfix.Passionate about organizational management, people and administration.Canada’s fastest-growin... Show more

 • Promoted

Remote Technical Support Specialist - Internet & TV

Connex Telecommunications Inc.Ottawa, ON, CA
Remote
Full-time

A telecommunications company is seeking a Technical Support Representative in Hamilton, ON.This role involves addressing customer technical concerns via phone and providing step-by-step troubleshoo... Show more

 • Promoted

Windows and VMware Technical Support Specialist

Ateko, backed by Bell CanadaOttawa, ON, CA
Full-time

Drive technical support excellence as a Systems Administrator, managing critical infrastructures and assisting with complex IT issues.Be a key player in monitoring, maintaining, and upgrading syste... Show more

 • Promoted

Product Support Specialist

EnboarderOttawa, ON, CA
Full-time

At ICwhatUC, we’re on a mission to create the world’s best real time and self serve experiences.Have you ever felt like you could fix a simple problem at home or on a job if you only had the right ... Show more

 • Promoted

Remote Tier 2 Platinum Support Specialist

DialpadOttawa, ON, CA
Remote
Full-time

A leading technology company in Ontario is seeking a skilled customer support professional to join their Platinum Support team.The ideal candidate will have a minimum of 5 years in customer support... Show more

 • Promoted

Technical Support Specialist

SuiteSpotOttawa, ON, CA
Full-time

At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale.Our award-winning SuiteSpot Maintenance and Capital SaaS solutions hel... Show more

 • Promoted

Support Specialist I - Technical (CAD)

VersatermOttawa, ON, CA
Full-time

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities.Since 1977, we’ve been building an ecosystem of intuitive tools designed for public... Show more