Senior Product Manager, Cardholder UI

Marqeta is on a mission to change the way money moves. We're one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions.

Our card-issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real-time.

Marqeta is powering the most well-known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc.

Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta is on a mission to lead through innovation and a focus on enhancing cardholder experiences, which are key to building brand loyalty, engaging users, and securing our position as a market leader.

In the rapidly evolving digital world, providing flexible and easy-to-use solutions via SDKs (Software Development Kits) and white-label applications is essential.

These tools help our partners improve their customers' experiences efficiently. To achieve this goal, we are looking for a Senior Product Manager who specializes in creating user interface SDKs and white-label solutions for both web and mobile platforms.

Your expertise and vision will be crucial in taking Marqeta to the next level by designing user experiences that are not just superior but also effortlessly effective.

We are in search of individuals who are deeply knowledgeable about the latest in cardholder interface technology and have a track record of developing innovative user experiences.

If you believe you are the person we're looking for, we welcome you to join us on this exciting path of transformation.

We work Flexible First. This role can be performed remotely anywhere within Toronto or Vancouver, Canada. We'd love for you to join us!

What You'll Do

• Develop and execute a strategic product plan to improve cardholder experiences, focusing on SDKs and white-label applications for web and mobile platforms.
• Lead Marqeta's initiative to create versatile and intuitive interfaces through SDKs and white-label solutions, recognizing their importance in enhancing brand loyalty and user engagement.
• Collaborate with cross-functional teams to ensure SDKs and white-label applications are designed with a user-centric approach, aiming for maximum engagement and satisfaction.
• Perform extensive research, including user interviews, to understand and cater to the evolving needs of cardholders across different digital platforms.
• Define and refine user personas for those interacting with web and mobile native applications, ensuring a deep understanding of their requirements.
• Monitor and analyze KPIs to assess the effectiveness, utility, and user-friendliness of SDKs, white-label applications, and the overall user experience.
• Work with external partners, stakeholders, and developers to gather feedback and continuously improve the SDK and white-label offerings, aligning with Marqeta's goals.
• Act as Marqeta's leading expert on cardholder user experience, especially in developing SDKs and white-label applications for various digital environments.

What We're Looking For

• 5+ years of experience in product management, with a strong focus on developing SDKs and white-label applications, and collaborating with product design teams to improve user experiences for cardholders on web and mobile native platforms.
• A proven track record in designing, launching, and enhancing SDKs and white-label applications that meet user needs and provide exceptional experiences across various digital platforms.
• A deep understanding of the nuances in cardholder experiences, both in web applications and mobile native contexts.
• Expertise in contemporary product development methodologies, especially those related to SDK and white-label application development, user experience enhancements, and effective collaboration with product design teams.
• Excellent communication skills, capable of engaging both technical and non-technical audiences.
• A strong commitment to user-centered design, eager to work with product design teams to create unmatched experiences for cardholders.
• Advanced analytical abilities, with a knack for making decisions based on data.

Nice-To-Haves

• Holding relevant certifications or formal training in SDK development or user experience design.
• Demonstrated experience in working with large-scale enterprise products or platforms, catering to diverse user bases.
• Prior involvement in fintech or payment industries and understanding these sectors' unique challenges and opportunities.
• Fluency in current design tools, frameworks, and best practices in creating optimal and compelling user experiences.
• Contributions to open-source projects, publications / articles in relevant industry journals or platforms.

Join our mission to revolutionize cardholder experiences by setting new standards for UI SDKs in the digital landscape. If you're a skilled and committed professional passionate about user-centered design and cutting-edge SDK development, we warmly invite you to apply today!

Your Manager

Sarah Dulski

Recruiter For This Role

Rebecca Yuen

Typical Process

• Application submission
• Recruiter phone call
• Hiring manager video call
• Virtual "Onsite" consisting of 4, 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office.

To support Flex First, we calibrate pay to a competitive value according to working location.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.

The new-hire base salary range for this position, reflected in CAD, is : 103,000 - 137,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off - take what you need
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual "development dollars" to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion / creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta's ESG Report to see that dedication in action.

Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta.

We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you.

Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.