Client Retention and Service Advisor (On-Site)

Attendance On-Site Job number 24184 Category Professional Status : Permanent State Québec Type of Contract Permanent Country Canada Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 09-Jan-2025 $ 25.88 Salary :  Starting at $ 25.88 per hour Location : Montreal, Quebec City Montreal Province / State Quebec Area of Interest : Advisory services, Call centres As a Customer Service employee in the Insurance sector, you’ll offer loan insurance solutions that will protect clients’ assets. You’ll have a positive impact on clients with your advisory skills and your experience ensuring client loyalty.Youtube Video

Your role

• Take calls from clients
• Identify clients’ needs and offer them suitable insurance solutions to protect their assets
• Develop relationships with clients by offering products suited to their needs
• Contribute to the team’s objectives
• Refer clients with specialized needs to the correct sector

Our Client Contact Centre is open Monday to Friday from 8 : 30 a.m. to 8 : 00 p.m., and you'll work a full-time schedule of 37.5 hours per week. Your work schedule is variable and you'll be informed of your schedule three weeks in advance.

Your team

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

Learning and development

You'll begin with on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. During this time, you'll learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We also offer many career opportunities and encourage internal mobility. We also offer a program to reimburse tuition fees.

Required skills

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Languages : English, French Reason to require this language : you will need to serve clients who speak a language other than French regularly.

Skills

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Accountability Client-focused Customer Retention Detail-oriented Diversity & Inclusion Driving Results Emotional Intelligence Empathy Initiative Learning Agility Proposal Generation Resiliency Stress Management Teamwork Trading Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.