GDS Specialist

We're a well-funded Startup that is using Ai and Automation to streamline and automate booking processes for travelers and corporate agencies.

AMGiNE has disrupted the space by developing proprietary Ai capabilities to radically improve corporate agent's efficiency and greatly enhance the corporate traveler booking experience.

The Corporate Travel Industry is a $1.4 trillion dollar business and we are poised for tremendous growth as the proven leader in this space.

We currently have signed agreements with many Corporate Travel Agencies, serving millions of travelers globally.

We are looking for an experienced, dedicated and personable GDS specialist for our Travel Management company clients. The successful candidate will have excellent communication and relationship-building skills with a passion for helping others and a drive for providing exceptional customer service.

What we offer :

• Competitive compensation package
• Full health and dental insurance benefits
• Flexible remote / hybrid working environment
• 10 paid sick days per year
• 3 paid personal wellness days per year
• Professional development opportunities

As a Senior Support Specialist you will :

• Be the first point of contact for customer questions and complaints during the implementation phase
• Respond to Travel Management Companies questions from senior management, Reservation managers or front line agents regarding our platform functionality
• Troubleshoot issues and engage the appropriate team for resolution
• Provide regular updates, respond to inquiries, and address any client concerns in a timely manner
• Work with the Customer Success Manager to develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Provide input on new processes and workflows as needed
• Focus on ensuring we maintain superior customer service levels and operational excellence as it relates to the GDS services
• Assist with testing platform GDS functionality to ensure our platform is returning results on par with the GDS
• Assist with planning, production and maintenance of training videos for agents
• Assist with onboarding new TMC customers
• Assist with training travel agents and reservation managers
• Assist with product design and development of new features targeted at agents
• Assist with the design of new features and gather feedback from agents
• Assist with development of new platform features such as NDC, cancellations, exchanges

Skills and Qualifications :

• 7+ years experience working with a North American Travel Management Company
• 5+ years experience working with a GDS system (Travelport, Sabre, Amadeus) - multi GDS preferred
• Extensive knowledge of GDS / MidOffice / BackOffice and QC systems used by TMCs
• Demonstrated ability to work independently and remain motivated
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• A strong focus on relationships with the ability to gain trust through communication, expectation setting and completion of planned deliverables
• Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment
• Possess a consultative approach to managing complex client relationships
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Deep understanding of the TMC environment combined with industry experience to assist travel agents in adopting our platform
• Ability to think creatively to come up with solutions for clients
• Ability to present one on one or group training for travel agents
• Willingness to learn new systems as required

We thank everyone for their interest in this position; however, only those candidates invited to interview with us will be contacted.

Amgine is an equal opportunity employer and complies with applicable local, Provincial, and Federal fair employment practices laws.

The company gives equal opportunity and consideration to employees and applicants without regard to race, colour, religion, national origin, citizenship status, creed, age, or disability which is unrelated to the individual’s ability to perform the duties of a particular job or position, sex, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable local, Provincial or Federal laws.