Overview
Company: 16581960 Canada Inc. / Response Towing
Business information: Response Towing gives fast, 24-hour emergency towing service in Ottawa, Ontario. We are open all night and help with roadside problems, car lockouts, and battery boosts among other related services.
Business Address: 99 Granton Ave, Ottawa, ON K2G 1X2
Work Location: 4020 Leitrim Rd. Lot 1 Ottawa, ON K1G 3N4 and various locations throughout Ottawa where we offer our services.
Type of Employment: Full-time – Permanent
Estimated Start Date: As soon as possible
Job description:
Prepare invoices for customers upon completion of service
Deliver trucks to the dealership for maintenance checks
Plan or adjust routes based on changing conditions using GPS or other navigation tools to minimize fuel consumption and carbon emissions
Address customers’ complaints or concerns
Assist and coach colleagues on new methods or work techniques; provide support when a second truck is required
Maintain driving expertise and professionalism in customer service
Operate light and medium-duty tow trucks or special-purpose vehicles
Load and unload vehicles safely onto the tow truck
Operate and drive straight or articulated trucks to transport vehicles
Inspect vehicle condition and check tires, lights, brakes, and other equipment
Collect and process payments for services provided
Perform brake adjustments and basic emergency roadside repairs
Conduct pre-trip, en-route, and post-trip inspections and oversee all aspects of the vehicle’s operation
Perform preventive maintenance as required
Receive and relay information to central dispatch
Record cargo details, distance travelled, and fuel consumption
Secure cargo using tarps or other appropriate safety measures
Requirements
Education: Completion of secondary school is required.
Experience: Minimum of 7 months of experience as a truck operator or in a related position. On-the-job training is provided.
License: Valid Class G driver’s license is required to operate wreckers and flatbeds.
Certification:
Must be eligible for a Tow Driver Certificate as required by the Ministry of Transportation (MTO).
Background Check: A Criminal Record and Judicial Matters Check (CRJMC) is required. Convictions or license suspensions may result in disqualification under applicable laws such as the Highway Traffic Act, Controlled Drugs and Substances Act, and Compulsory Automobile Insurance Act
Technical Skills: Willingness to learn Towbook software.
Compliance: Must be willing to adapt to new MTO laws, safety standards, and company policies.
Documentation Knowledge: Driver logbook, maintenance and repair reports, trip reports, accident or incident reports, inspection reports (pre-trip, en-route, post-trip).
Work Conditions and Physical Capabilities: Attention to details, handling heavy loads, large workload, physically demanding, repetitive tasks and prolonged sitting.
Personal Suitability: Efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, judgement, organized, reliability, team player, hardworking and patience.
Weight handling: Up to 50 kg
Language: English is required
Salary: $36.00 hourly. 35 to 40 hours per week.
Benefits:
Gratuities, mileage paid/GAS, uniforms and vehicle provided by the employer.
Important Information:
Flexibility in schedule is required. The standard work schedule is Monday to Friday, 7–8 hours per day. Shifts may vary between 9:00 a.m.–5:00 p.m. and 5:00 p.m.–9:00 p.m. Overtime may be required.
Tow Truck driver • Ottawa, Ontario
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